Customer Success Team Lead
4 days ago
**About Us**
We are ServiceNow, a global market leader in innovative AI-enhanced technology. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
We're on a mission to make the world work better for everyone.
Job DescriptionAs a Manager, Success Hub, you will lead a team of Customer Success Guides responsible for delivering Success at Scale and making every customer committed to ServiceNow for life.
The team will drive customer success, growth, and adoption within the EMEA region by delivering remote engagements at various points during the customer lifecycle.
You will be responsible for coaching and developing a team of Success Guides, driving successful customer outcomes leading to client's product adoption, renewals, and expansion of ServiceNow offerings within the account.
Main Responsibilities- Lead your team to onboard new customers and improve technical health and adoption for a portfolio of customers.
- Hire, coach, and mentor team members to help them grow their skills and careers.
- Execute the Success Hub strategy, delivering value for all customers on their journey.
- Drive new initiatives in the Success Hubs as part of the overall Customer Excellence Group strategy.
- Understand how digital and AI-based technologies are critical to the scaling, impact, and cost effectiveness of the business.
- Manage and oversee the operational aspects of the team to deliver high-quality engagements efficiently with maximum reach and productivity.
- Develop executive relationships across the ServiceNow business to drive alignment and ensure a consistent customer experience.
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