Customer Success Program Lead
4 days ago
We're dedicated to empowering individuals, teams, and organizations to create software solutions that meet their unique needs. Our goal is to make it easy for everyone to build and modify the tools they use daily. At Notion, we strive to change this reality through collaboration, innovation, and craftsmanship.
Since 2016, we've been working together with customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more to achieve this vision. We're growing rapidly and excited to welcome talented new teammates who can help us drive success. We're passionate about building a diverse and creative company that reflects the millions of people Notion reaches worldwide.
We're an in-person company, requiring our employees to be present in the office for two Anchor Days (Mondays & Thursdays) and expecting them to spend most of their week there, including a third day.
About The Role:- Lead a large portfolio of EMEA-based customers.
- Develop and execute strategies to onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs.
- Create and implement at-scale outreach campaigns to key points of contact to facilitate Notion adoption.
- Collaborate with sales partners to ensure strong adoption of Notion.
- Serve as our in-house product ambassador to elevate our customers' workflows and maximize their return on investment from Notion.
- Identify and target strategic customers to engage with and drive monthly active users and seat expansion.
- Proactively identify customers who aren't maximizing their opportunity with Notion and develop action plans to help them achieve success.
- Inform and influence our overall growth strategy.
- Drive adoption and expansion for a product people love that solves real problems.
- Help build the foundations of Customer Success at Notion.
- Serve as the customer's trusted advisor and product expert.
- Meaningfully shape our future product.
- Elevate your skills as we tackle our most impactful challenges.
- 3+ years experience at a fast-growing software company
- A proven track record of success in a Customer Success or Account Management role
- Fluency in German
- Experience managing a large volume of accounts
- Strong intrinsic motivation to be a top performer and contribute to a team
- A growth mindset and ability to thrive in the building stage of a nascent team
- Motivation by seeing others succeed and grow when partnering with them
- High adaptability, easily adjusting to a rapidly changing business and industry
- A passion for getting to know new people and helping them solve their business problems
- Built Customer Success playbooks or processes
- Experience in scaled program management or building campaigns in Outreach
- Familiarity with Notion
- Curiosity about data and insights, with experience using Salesforce and Gainsight
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