Retail Customer Experience Specialist

2 days ago

Dublin, Dublin City, Ireland beBeeService Full time €25,000 - €34,000
Customer Service Representative

This role offers an exciting opportunity to deliver exceptional customer service in a fast-paced retail environment. As a Customer Service Representative, you will be responsible for assisting the management team with the smooth running of the store, ensuring high standards are maintained throughout the day.

Key Responsibilities:
  • Assist the management team with the day-to-day running of the shop.
  • Step up and guide shop operations in the absence of the management team, including opening and closing the shop, managing and guiding the shop staff, and cash management procedures.
  • Manage on occasion, leading to further development opportunities.
  • Combine working in a fast-paced retail environment with undertaking training/on-the-job supports to continuously upskill and progress within the company.
  • Provide an outstanding customer experience through a helpful, friendly, and knowledgeable approach.
  • Accept bets as per procedure, accurately taking and processing customer bets through multiple channels.
  • Act as a Brand Ambassador, introducing customers to the multi-channel/digital journey.
  • Work under pressure and remain calm while constantly looking for ways to improve yourself and the shop.
  • Maintain shop presentation standards to a high quality throughout your working day.
  • Ensure all procedures (safety, compliance, and shop operations) are always followed.
Essential Skills and Qualifications:
  • Customer service focused
  • Operate with trust and integrity
  • Flexibility as business operates 7 days a week
  • Be adaptable to shop environment
  • Great attention to detail and strong numeracy skills
  • An enthusiastic people person who can work on own initiative and as part of a team
  • A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
  • Ambitious and driven to progress within the company
  • To promote the company brand and be results-focused
  • Excellent communication skills
  • Problem-solve and think creatively
  • Be organised, reliable, and dependable
  • A proven good cash-handling approach

We strive to create a fair and inclusive workplace culture where everyone has the opportunity to thrive and grow. We welcome applications from all suitably qualified persons.

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