Customer Care Specialist

1 day ago

Limerick, Limerick, Ireland beBeeHealthcare Full time €32,000 - €42,000

We are seeking a dedicated and customer-focused individual to join our team as an English Healthcare Representative. This role involves assisting customers with their queries over the phone regarding their US Healthcare plans.

As an ideal candidate, you have been described as driven, customer focused and detail-oriented. You take pride in helping customers find solutions in a timely efficient and empathetic manner.

This great opportunity involves assisting customers with their queries over the phone regarding their US Healthcare plans. Paid training will provide you the knowledge to answer questions on our member's pharmacy plans and coverage. It is essential for you to be patient and empathetic.

About the Role
  • Professionally handle a high volume of incoming calls
  • Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
  • Ability to utilize and navigate multiple systems simultaneously
  • Be dependable and meet all attendance requirements
  • Resolve customer issues via one call resolution guidelines and/or escalated process
  • Meet or exceed company performance metrics
  • Maintain a balance between company policy and client benefit in decision making
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact our clients and customers
  • Responsible for call disposition or compiling and documenting customer information as required
  • Ability to accept and embrace changes within the current business environment
About You
  • Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
  • Strong decision making and analytical abilities
  • Ability to identify customer needs and clearly articulate products and services
  • Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Meet all attendance and dependability requirements
  • Be a team player

We value diversity and inclusion at our organization. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work.

About Us

We deliver happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world's biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.

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