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Executive Operations Leader

3 weeks ago


Cork, Cork, Ireland beBeeManagement Full time €45,000 - €60,000
Business Development Manager

We are seeking an experienced Business Development Manager to oversee all aspects of our business. This senior management position requires a highly motivated individual with excellent people skills, able to engage customers at all levels and provide exceptional customer service.

Key Responsibilities:

  1. Lead the overall management of employees and ensure accountability for centre performance.
  2. Manage business costs and strive to efficiently control overheads, stock, and labour costs in accordance with business targets and KPIs.
  3. Collate and present accurate information on company documents, highlighting areas for improvement and opportunities for growth.
  4. Develop and coach your management team to understand associated costs, complete accurate monthly stock takes, and ensure detailed and precise reporting.
  5. Analyse discrepancies, put action plans in place, and continually challenge yourself and your team to maximise sales revenue and meet departmental targets.

Leadership Skills:

  • Competently manage individual and team performance through leading by example, following correct HR processes, and engaging in relevant support from the Business Development Manager when needed.
  • Complete recruitment stages within the centre and develop the management team to deliver the same within their departments.
  • Possessively strive to develop, train, and coach a reliable team, motivating them to a level of competence and clarifying direct responsibility of their role.
  • Evidence company ethos of Work Life Balance by adhering to rota fairness and a give and take approach.

Customer Experience and Service Levels:

  1. Consistently demonstrate exceptional customer service and inspire your team to deliver the same standards through daily role modelling and leading by example.
  2. Ensure the centre looks, feels, and sounds in line with company service standards and empower your management team to deliver the same at all times.
  3. Ensure all customer rules, policies for both staff and customers are applied by management and staff.
  4. Ensure compliance within the team with regards to the Airtastic customer feedback process.
  5. Complete regular observations with the team as a whole to ensure consistency and drive customer service throughout all activities.

Requirements:

  1. Significant solid 5 years' experience at senior management level or above in a large organisation, fast-paced, customer-focused Leisure/Hospitality/Catering sector.
  2. Significant evidence of people management, training, and development, and on-the-job coaching and support.
  3. Full Accountability and responsibility for business or sales targets or KPIs in current and previous roles.
  4. Strong communication, organisation, and Leadership skills.
  5. Approachable and enthusiastic manner and a can-do attitude.
  6. Proficient in Microsoft office products – Outlook, Excel & Word.

Additional Information:

Our ideal candidate will have a strong background in leadership and customer service. They must be confident, professional, and possess excellent communication skills.