Nighttime Community Support Specialist

1 day ago

Limerick, Limerick, Ireland beBeeAdvocate Full time €8,184 - €10,458
Membership Services Representative

WHOOP is seeking a highly motivated and empathetic individual to join our team as a Membership Services Representative. In this role, you will be the primary point of contact for our members, providing exceptional support and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Deliver high-quality service across multiple channels, including phone, email, and chat.
  • Resolve member issues efficiently and effectively, demonstrating compassion and patience in high-pressure situations.
  • Work collaboratively with internal departments to meet member needs and resolve complex issues.
  • Provide clear documentation of all cases, adhering to quality standards.
  • Meet or exceed departmental goals and KPIs, driving continuous improvement and growth.

Requirements:

  • Eligibility to live and work in Ireland.
  • Availability to work 80% of the time per week at our Limerick office.
  • Experience working overnight shifts (preferable but not mandatory).
  • Positive attitude and high energy level.
  • Ability to thrive in a dynamic, fast-paced environment.
  • Excellent written and oral communication skills.
  • Adaptability and resilience in a changing environment.
  • Proven track record of analyzing information, troubleshooting problems, and resolving issues.

What We Offer:

  • A dynamic and supportive team environment.
  • Ongoing training and development opportunities.
  • A competitive hourly rate.
  • The chance to make a meaningful impact on our members' lives.

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