Business Development Liaison
5 days ago
Viva.com is a pioneering fintech company revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe.
We operate under the EU FOS regime in 22 EU countries, delivering seamless financial services. Our innovative approach has enabled us to pioneer and hold the top position in Tap on Any Device technology.
This technology allows payments acceptance on any device or even without a device.
Our MissionWe envision providing businesses with a value-driven platform to accelerate the adoption of the latest technology.
About The RoleThe On-Site Representative will promote our services remotely while providing merchants with necessary support for business continuity and optimal service usage.
Key Responsibilities- Promote company's services through remote interactions;
- Assist merchants with verification and activation processes;
- Monitor and analyze portfolio performance;
- Provide remote support and consultation for existing customers;
- Perform scheduled and self-initiated activities;
- Ensure new merchants in the assigned portfolio complete registration;
- Enter and maintain up-to-date client information into the company's database and keep records with relevant data;
- Analyze market trends and customer feedback to refine strategies;
- Support existing merchants in maintaining active usage;
- Escalate issues by opening cases for problems beyond their resolution scope;
- Present product features and benefits to clients in a compelling manner.
- 2+ years of experience in business development within a fast-paced environment preferably a financial services institution or similar SaaS solution;
- Good knowledge of relevant computer programs (e.g. CRM software), social networking (LinkedIn) and telephone systems;
- Excellent communication skills (verbal and written);
- Excellent level of local language and good knowledge of English;
- Ability to work independently and under pressure;
- A positive approach to objection handling;
- Good organizational skills and attention to detail.
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