Front Office Team Member

3 days ago


Kilkenny, Kilkenny, Ireland beBeeCustomerService Full time €28,000 - €40,000
Front Office Receptionist Role

We are seeking a highly skilled and experienced professional to fill the position of Front Office Receptionist.

Main Responsibilities:
  1. Familiarize yourself with daily business operations, including arrivals, departures, and special requests.
  2. Provide exceptional guest services such as wake-up calls, newspaper delivery, and check-in/check-out processes.
  3. Ensure accurate cash handling, float management, and till procedures in accordance with established policies.
  4. Maximize sales through up-selling, using incentives and promotions.
  5. Respond promptly and efficiently to customer enquiries and requests for bookings.
  6. Resolve customer complaints in a timely and professional manner.
  7. Maintain knowledge of all hotel rooms, their locations, and amenities.
  8. Allocate arrivals for next day's business and be familiar with local amenities and transportation options.
Essential Skills:
  • A strong command of the English language is required.
  • Basic computer skills and familiarity with software systems are desirable.
  • Prior experience in hospitality is beneficial but not essential.
  • Excellent Customer Service skills are mandatory.
  • A welcoming, friendly personality and demeanor are expected.
  • The ability to prioritize and organize work effectively is necessary.
  • Flexibility to work varied shifts, including weekends, Bank Holidays, early shifts, and evening shifts, is required.


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