Administration Support Specialist
3 days ago
Company Overview
Firstaff Personnel Consultants Ltd is a reputable recruitment agency seeking to fill two administration positions. These roles will play a crucial part in restructuring the admin team based in Dublin.
The ideal candidates will possess excellent communication skills, with the ability to work effectively in a team environment.
Job Description
The Administration Support Specialist will be responsible for:
- Responding to telephone inquiries and providing assistance to callers.
- Replying to all emails received, offering support where necessary.
- Retrieving and sending mail to members worldwide.
- Updating the company website by posting news, feis section content, etc.
- Maintaining the database by updating information as required.
- Assisting new members with registration and processing registrations.
- Processing payments via the online terminal, issuing receipts and invoices.
- Liaising with the Examinations Authority Chair regarding various duties.
- Meeting with reception staff to address office representative needs.
- Lodging money into the CLRG account.
- Tracking stock levels for upcoming exams, including Grade/ADCRG/TCRG/TMRF Diplomas, etc.
- Filing and organizing records kept in the CLRG office.
- Maintaining files for recording purposes, such as lodgements, upcoming exams, newly registered teachers, etc.
Event-Oriented Duties
- Ensuring continuous updates on relevant event information on the website.
- Supporting teachers with their online entries (if necessary).
- Creating ID cards for competitors.
- Sending ID cards to teachers worldwide.
- Fielding phone calls from attendees and ensuring they have required information on rules, syllabi, hotels, etc.
- Providing assistance during events, addressing queries, complaints, etc.
- Creating ID cards for competitors.
- Performing general front-of-house duties when interacting with the public.
- Completing any matters that could not be addressed during the event upon return to office hours.
- Supporting teachers/adjudicators with registration renewal, particularly those struggling with computers.
- Setting up new teachers on the CLRG database.
- Creating ID cards for teachers/adjudicators.
- Organizing literature sent to CLRG members worldwide.
- Compiling and sending packages to CLRG members worldwide.
- Assisting teachers/adjudicators having difficulty re-registering online.
Examination Administrator Role
- Processing applications for ADCRG/TCRG/TMRF exams.
- Maintaining correspondence with candidates for upcoming exams.
- Providing prospective candidates with essential information on scheduling, syllabi, and other preparatory materials.
- Keeping exam files up to date, ensuring necessary panel quotas are met.
- Liaising with the Examinations Authority Chair regarding upcoming exams – panel allocation, venue details, referring queries when necessary.
- Liaising with Team Leaders for exams – organizing numbers, providing necessary details, avoiding conflicts/associations.
- Sending candidates their timetables for exams.
- Referring necessary correspondence to the Examinations Authority Chair for CLRG meetings.
- Compiling and maintaining data in Excel programs for export when necessary.
- Updating the exam result database following each examination.
- Filing and updating repeat candidate folders.
- Sending results to candidates after ratification.
- Supporting candidates requiring repeat sections of examinations.
- Filing and organizing paperwork returning from exams.
- Ensuring exam documents, materials, and syllabi are up to date.
- Preparing examination packs for prospective candidates containing relevant information for exams.
- Arranging shipment of materials to examination centers – exam documents, booklets, medals, etc.
- Sending grade examination documentation to examiners and teachers needing it.
- Liaising with relevant staff regarding grade exam applications, accounts, results, and conditional/temporary registered teacher assessments.
- Liaising with the CLRG Vetting Officer.
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