Healthcare Customer Care Advocate

1 week ago

Cork, Cork, Ireland beBeeCustomerService Full time €38,000 - €45,000
Customer Service Representative Opportunity

We are seeking a customer-focused individual to join our team as a Customer Service Advisor. In this exciting role, you will have the opportunity to work with one of Ireland's leading health insurance providers and make a real difference in the lives of our members.

The Role:
  • Support member enquiries, evaluate situations, and respond appropriately through all contact channels.
  • Record and respond to all complaints to ensure that they are dealt with in a timely manner, in accordance with guidelines set out within the Consumer Protection Code.
  • Ensure computer records reflect up-to-date communications with the member.
  • Sell health insurance products to individuals and groups and ensure follow-up action to each sale, in accordance with Sales Procedures.
  • Enrol members on the Avondhu system and ensure members' details are entered correctly.
  • Achieve required CX standards across all interactions on all our channels.
  • Carry out credit control in instances where monies are outstanding.
  • Identify and contribute to continuous improvements in working practices and customer care.
  • Undertake all duties required to develop and maintain Customer Service, and any other duties requested to fulfill the needs of the business.
Required Skills and Qualifications:
  • A minimum of Leaving Certificate or equivalent is desirable.
  • Third-level qualification also desirable but not essential.
  • Experience involving client contact or customer service in the insurance industry.
  • Excellent verbal and written communication skills are essential for this role.
About Us:

We value diversity and recognize the benefits it can bring to our team and our customer interactions. We celebrate difference and want our people to be representative of all communities. If you require reasonable accommodation for any part of the application process, please let us know.

Our Benefits:
  • Diverse range of benefits and supports.
  • Flexible hybrid working arrangements.

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