Senior Customer Advocate

7 days ago

Cork, Cork, Ireland beBeeCustomerSuccess Full time €60,000 - €80,000

The role of Customer Success Manager is a challenging yet rewarding position that requires strong communication and problem-solving skills.

As a key member of our team, you will be responsible for managing larger customer accounts to position the value of our customer success programs.

Key Responsibilities:
  • Account Management
    • Act as the primary relationship holder and point of contact for our organization throughout deployment and the entire customer journey.
    • Work with customers identified as at risk and get them to a state of satisfaction and 'ready to buy'.
    • Maintain regular contact with assigned cases.
    • Regularly deliver value conversations related to our product offerings, relevant industry trends, corporate updates, and detailed account business reviews.
  • Customer Engagement
    • Impact retention rate, increase product adoption, and ensure customers act as advocates for our organization.
    • Recommend process changes to customer success leadership.
    • Record customer details, profile data, and activities in CRM.
    • Identify at-risk customers and work to improve their customer experience using customer success programs such as training, support, and Success Center.
  • Problem Solving
    • Anticipate potential issues within the customer base and create action plans to resolve them.
    • Follow up with customers who provide CSAT/DSAT support surveys; gather additional details about the customer experience.
    • Manage ad hoc projects as determined by the manager.
    • Assist the sales effort from a Customer Success point of view when required.
    • Be the voice of the customer internally, providing feedback to all relevant departments.

Requirements:

  • Strong written and verbal communication skills.
  • Advanced problem-solving skills.
  • Advanced Microsoft Suite skills.
  • CRM and/or ERP experience (Salesforce.com, Netsuite.com, etc.).
  • Solid technical acumen, e.g., understanding of networks, software, licensing.
  • Proven experience consistently achieving goals, KPIs, and other measures.
  • Strong understanding of how to engage and excite a customer, ensuring a powerful customer experience.
  • SaaS experience is an asset.

Benefits:

We offer a dynamic and collaborative work environment where individuals can grow and develop their skills. Our team is passionate about delivering exceptional results and making a positive impact on our customers' lives.

We are committed to fostering a culture of innovation, creativity, and continuous learning. We encourage our employees to take ownership of their work, share their ideas, and contribute to shaping our company's future.

In return for your hard work and dedication, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

We believe in recognizing and rewarding outstanding performance. Our compensation and benefits packages are designed to reflect individual contributions and achievements.

  • Database Customer Advocate

    6 days ago

    Cork, Cork, Ireland beBeeCustomer Full time €60,000 - €100,000

    Customer Success ProfessionalWe are seeking a customer success professional to enrich the lives of our clients. This role requires strong collaboration, problem-solving skills, and experience working with CRM systems.The primary responsibilities include:Acting as the primary point of contact for customers throughout deployment and their entire...

  • Food Safety Specialist

    7 days ago

    Cork, Cork, Ireland Advocate Group Full time

    OverviewThis range is provided by Advocate Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeDirect message the job poster from Advocate GroupThe RoleWe are looking for a candidate who can make a real impact on food safety and quality across the plant. Key responsibilities...

  • Chief Customer Advocate

    1 week ago

    Cork, Cork, Ireland beBeeRetention Full time €60,000 - €80,000

    Retention Sales Manager Job OverviewThis exciting role involves managing our existing customer install base, ensuring they derive maximum value from their solutions while maintaining and growing Annual Recurring Revenue (ARR).Key Responsibilities:Customer Value Management: Focus on the existing customer install base to ensure they are deriving maximum value...

  • Database Customer Advocate

    2 weeks ago

    Cork, Cork, Ireland beBeeCustomer Full time €65,521 - €95,126

    Customer Success Specialist Role OverviewWe seek a skilled professional to act as the primary point of contact for our customers throughout their journey with us.This individual will work closely with at-risk customers to drive satisfaction and loyalty, ensuring seamless adoption of our products and services.The ideal candidate will possess excellent...

  • Customer Advocate and Relationship Builder

    3 days ago

    Cork, Cork, Ireland beBeeSuccess Full time €70,000 - €100,000

    Bilingual Customer Success Manager Job OpportunityWe are seeking a driven, bilingual Customer Success Manager to join our high-producing team within our B2B sales division.About the RoleThis is a hybrid position for those living within a commutable distance to our office, or fully remote for those living outside a commutable distance.Our cybersecurity...

  • Strategic Customer Advocate

    2 weeks ago

    Cork, Cork, Ireland beBeeTechnical Full time €80,000 - €100,000

    Job TitleThe Technical Success Manager will be responsible for building and maintaining strong relationships with key customers. They will serve as a technical point of contact and manage day-to-day engagement to drive operational success, best-practice adoption, and long-term customer satisfaction.Responsibilities:Manage customer relationships to ensure the...

  • Customer Experience Advocate

    1 week ago

    Cork, Cork, Ireland beBeeCustomerService Full time €26,000 - €37,000

    Deliver exceptional customer experiences as a key point of contact via phone, email, and other channels. This role requires outstanding communication skills, attention to detail, and the ability to work in a fast-paced environment.Duties and ResponsibilitiesHandle customer inquiries and resolve issues efficiently.Provide information on various topics,...

  • Customer Service Advocate

    6 days ago

    Cork, Cork, Ireland beBeeSupport Full time €93,461 - €112,132

    Technical Support RoleForescout is seeking a resourceful and skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for developing a deep understanding of Forescout products and environments in which they are deployed.You will provide expert guidance to customers and other support engineers, collaborate...

  • Customer Experience Advocate

    2 days ago

    Cork, Cork, Ireland beBeeCustomer Full time €45,000 - €55,000

    ">Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Support Services Representative.">As a key member of our team, you will have the opportunity to collaborate with a talented group of professionals who are passionate about delivering exceptional support to our customers.">You will be part of a diverse and...

  • Healthcare Customer Care Advocate

    1 week ago

    Cork, Cork, Ireland beBeeCustomerService Full time €38,000 - €45,000

    Customer Service Representative OpportunityWe are seeking a customer-focused individual to join our team as a Customer Service Advisor. In this exciting role, you will have the opportunity to work with one of Ireland's leading health insurance providers and make a real difference in the lives of our members.The Role:Support member enquiries, evaluate...