Customer Advocate and Relationship Builder

3 days ago

Cork, Cork, Ireland beBeeSuccess Full time €70,000 - €100,000
Bilingual Customer Success Manager Job Opportunity

We are seeking a driven, bilingual Customer Success Manager to join our high-producing team within our B2B sales division.

About the Role

This is a hybrid position for those living within a commutable distance to our office, or fully remote for those living outside a commutable distance.

Our cybersecurity software is trusted by millions of people and thousands of organisations, globally. We are one of the fastest-growing cybersecurity companies, and you will gain valuable skills while expanding and developing customer relationships in this pivotal role.

Key Responsibilities:

  • Meet or exceed sales targets within SMB Cohort
  • Communicate with Spanish-speaking customers, both written and verbal
  • Provide strong interactions with customers at the Senior Management level with support on forming relationships with C-level contacts
  • Work with clients to negotiate contract renewals, cross-sells, and upsells
  • Maintain a structured cadence with named customer accounts, build relationships, present solutions, troubleshoot challenges, manage issues with the broader team, and close deals
  • Advise customers on best practices for securing and protecting their business against password-related breaches
  • Proactively manage the success of a portfolio of assigned customers to deliver consistent value across the entire lifecycle
  • Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to customers
  • Understand and navigate account procurement practices to negotiate licensing contracts
  • Resolve customer issues, alone and through collaboration with other teams; approach all situations with curiosity and creativity
  • Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure clients are up to speed on their areas of vulnerability, new features, etc.
  • Become a product expert for customers; occasionally assist on Sales or Marketing calls/webinars as a CSM & product expert
  • Drive customer advocacy in the form of references, referrals, and case studies
  • Perform data-driven reviews and analysis on customer portfolios to prioritise opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
  • Participate in the evolution of our own Customer Success programs and processes; insist on excellence in our own initiatives
  • Act as a subject matter expert on all products, staying knowledgeable and up-to date on changes, updates, and new products
  • Contribute towards the development of a strong team environment by upholding high work standards
  • Jump at opportunities to go the extra mile to ensure customers are supported and successful

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