Database Customer Advocate

6 days ago


Cork, Cork, Ireland beBeeCustomer Full time €60,000 - €100,000
Customer Success Professional

We are seeking a customer success professional to enrich the lives of our clients. This role requires strong collaboration, problem-solving skills, and experience working with CRM systems.

The primary responsibilities include:

  • Acting as the primary point of contact for customers throughout deployment and their entire journey
  • Maintaining regular contact with assigned cases and delivering value conversations related to product offerings and relevant industry trends
  • Impact retention rate, increasing product adoption, and ensuring customers act as advocates
  • Identifying at-risk customers and working to turn their customer experience around using customer success programs

BASIC QUALIFICATIONS:

  • English speaker, additional European language an advantage
  • Strong written and verbal communication skills
  • Advanced problem-solving abilities
  • Advanced Microsoft Suite skills
  • CRM and ERP experience (Salesforce.com, Netsuite.com etc)
  • Solid technical acumen e.g., understanding of database infrastructure software licensing


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