Customer Service Advocate

6 days ago

Cork, Cork, Ireland beBeeSupport Full time €93,461 - €112,132
Technical Support Role

Forescout is seeking a resourceful and skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for developing a deep understanding of Forescout products and environments in which they are deployed.

  • You will provide expert guidance to customers and other support engineers, collaborate with the team to resolve complex customer issues, handle case escalations and solve customer issues on site, work closely with Engineering to relay any product issues, and travel occasionally to customer sites for emergency technical issues.

To succeed in this role, you will need 5-8 years of technical experience in a support role, a Bachelor's Degree or equivalent work experience, outstanding customer-facing skills, and a strong ability to assess situations and adapt according to customer needs.

You should have hands-on experience in both Windows and Linux, Mac OSX platforms, a solid understanding of networking principles and security best practices, and industry certifications such as CISSP, CASP, Security+, CEH, SANS (GCIA, GCIH, GREM, GPEN).

In return, we offer a competitive total compensation package, professional growth and development opportunities, and a diverse and inclusive culture that cultivates collaboration and innovation.

About Forescout Company Removed

Forescout is a leading provider of cybersecurity solutions that help organizations manage cyber risk, ensure compliance, and mitigate threats. Our unified security platform enables enterprises and government agencies to focus on Zero Trust segmentation, IT/OT convergence, and OT/ICS innovation.

We take pride in offering a collaborative and innovative work environment where our team can make a global impact on security while working with industry-leading technology.

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