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Database Customer Advocate

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Cork, Cork, Ireland beBeeCustomer Full time €65,521 - €95,126
Customer Success Specialist Role Overview

We seek a skilled professional to act as the primary point of contact for our customers throughout their journey with us.

This individual will work closely with at-risk customers to drive satisfaction and loyalty, ensuring seamless adoption of our products and services.

The ideal candidate will possess excellent communication skills, be highly collaborative, and have a customer-centric approach.

  • Develop and maintain strong relationships with assigned customers.
  • Regularly deliver value-added conversations on our product offerings, industry trends, and corporate updates.
  • Collaborate with internal stakeholders to identify and address customer needs.
  • Provide actionable insights to improve customer retention rates and increase product adoption.

The successful candidate will thrive in a fast-paced environment, be accountable, ready to adapt, and empathetic towards customers' needs.

Key Responsibilities:

  • Act as the primary relationship holder for our customers.
  • Deliver regular value conversations and provide detailed account business reviews.
  • Collaborate with internal teams to drive customer success.
  • Recommend process changes to improve customer outcomes.
  • Record customer details and activities in our CRM system.

Requirements:

To excel in this role, you should possess:

  • Excellent communication and interpersonal skills.
  • A customer-centric approach with a focus on driving satisfaction and loyalty.
  • Ability to collaborate effectively with cross-functional teams.
  • Strong analytical and problem-solving skills.

What We Offer:

In return for your expertise, we offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.