Strategic Customer Advocate

1 day ago

Cork, Cork, Ireland beBeeTechnical Full time €80,000 - €100,000
Job Title

The Technical Success Manager will be responsible for building and maintaining strong relationships with key customers. They will serve as a technical point of contact and manage day-to-day engagement to drive operational success, best-practice adoption, and long-term customer satisfaction.

Responsibilities:
  • Manage customer relationships to ensure the company is considered a key technology partner within each account.
  • Work closely with customers to understand their business goals and use cases, creating customized adoption plans to help them achieve results.
  • Utilize product expertise to review the effectiveness and adoption of deployed solutions.
  • Conduct health checks, provide advisory services, and drive best practices adoption, solution optimization, component fine-tuning, and data loss prevention configurations.
  • Proactively monitor customer deployments and solutions, driving communication as needed.
  • Evaluate scope for timely escalation and address critical problems in order of priority.
Requirements:
  • 5+ years of experience in a customer-facing technical role in large enterprise spaces with a solid understanding of technical support processes, customer management skills, and the ability to work under pressure.
  • Good knowledge of the OSI model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP, SMTP).
  • Excellent knowledge of application layer protocols (HTTP-HTTPS/SSL), public-key infrastructure, network security – firewalls/proxy/VPN, and security information and event management systems.
  • Solid fundamentals of TCP/IP, HTTPs, single sign-on-SAML, software-as-a-service understanding, and in-depth knowledge of networking and security concepts.
  • Strong troubleshooting and problem-solving skills with a customer-centric mindset.
About Us

This company is a dynamic and fast-paced cloud organization that leads the security industry. Our mission is to protect the world's data, and we value continuous learning at our core, underpinned by openness and transparency.

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