Digital Customer Success Professional

1 week ago

Cork, Cork, Ireland beBeeCustomerSuccess Full time €60,000 - €80,000

Job Overview

We are seeking a professional to join our team and help our customers achieve their business goals.

You will be responsible for managing relationships with key stakeholders, driving customer adoption of our product, and ensuring success for our customers through positive NPS and retention.

The right candidate will be deeply passionate about helping customers succeed through providing best-in-class service and partnership.

  • Act as the primary point of contact for customer inquiries, issues, and feedback
  • Develop and maintain strong relationships with key stakeholders and decision-makers within customer organizations by conducting regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions to ensure they are achieving value and develop and implement a MAP with our customers
  • Work closely with the support team to resolve customer issues and provide ongoing support and guidance to help customers overcome challenges and achieve their goals
  • Drive customer adoption by monitoring and analyzing customer usage data to identify trends, opportunities for improvement and potential risks
  • Regularly review and assess customer health metrics to proactively address any issues
  • Create and deliver ongoing training, feature updates, webinars, tutorials, and documentation to increase the adoption of Canto properties
  • Help forecast and mitigate risk, ensuring growth, and drive customer satisfaction
  • Develop and execute plans to improve customer retention and reduce churn
  • Represent the voice of the customer within the company, providing feedback to internal teams to improve products and services, including gathering customer feedback and identifying areas for improvement in our product
  • Advocate for customer needs and priorities during internal meetings and strategy sessions
  • Provide tailored consultations and strategic guidance to help clients achieve their long-term business goals

Required Skills and Qualifications

3+ years of experience in a customer facing role such as customer success

Benefits

We believe in supporting our team members, valuing fresh ideas, and celebrating every success together.

We foster a culture of continuous learning, open communication, and hands-on impact.

We are a leader in Digital Asset Management, empowering businesses to organize, manage, and distribute their digital assets seamlessly.

About Us

We are a driven team that is passionate about helping customers succeed through providing best-in-class service and partnership.

We have a collaborative and dynamic work environment that encourages creativity, innovation, and continuous improvement.

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