ITC Infotech System Administrator Role
2 days ago
I am seeking a highly skilled and proactive System Administrator to join our Local IT Support team at ITC Infotech. As a System Administrator, you will provide hands-on technical support, manage IT infrastructure, and ensure seamless operation of IT services for end users and business-critical systems. The ideal candidate will have a strong background in system administration, troubleshooting skills, and experience in supporting IT infrastructure within manufacturing or plant environments.
Key Responsibilities:
- Provide end-user support for hardware, software, and peripheral devices (e.g., desktops, laptops, printers, and mobile devices).
- Troubleshoot and resolve issues with operating systems (Windows, macOS, Linux), office applications, and enterprise tools.
- Assist users with password resets, account unlocks, and access requests.
IT Infrastructure Management:
- Manage and maintain on-site servers, storage systems, network devices, and backup solutions.
- Ensure high availability and optimal performance of compute, storage, and network resources.
- Monitor and maintain IT infrastructure, addressing issues proactively to avoid downtime.
PCD/OT Infrastructure Management (Advantageous):
- Support and manage infrastructure in manufacturing plants, ensuring seamless integration of IT with OT systems.
- Maintain and troubleshoot PCD/OT environments, including industrial networks, SCADA systems, and control devices.
- Collaborate with engineering teams to ensure secure and reliable IT-OT convergence.
Software Deployment and Imaging:
- Perform system imaging, software installation, and updates for end-user devices.
- Deploy and maintain IT applications as per organizational needs.
- Ensure all systems are compliant with security and organizational standards.
Meeting Room and AV Support:
- Set up, configure, and troubleshoot meeting room equipment (AV systems, projectors, etc.).
- Provide real-time support during business-critical meetings and events.
Incident Management and Escalations:
- Act as the first point of contact for on-site IT issues, escalating complex problems to higher-tier support as needed.
- Ensure timely and accurate resolution of incidents, documenting processes and solutions.
Documentation and Reporting:
- Maintain accurate records of IT assets, configurations, and incident resolutions.
- Create and update IT support documentation and knowledge bases.
User Training and Engagement:
- Assist in onboarding new employees by setting up IT systems and providing basic training.
- Promote IT best practices to enhance productivity and security awareness.
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