
Application Support Director
2 weeks ago
You will play a pivotal role in the successful implementation and operation of mission-critical core operations processes and end-user services.
Key Responsibilities:- Lead the applications support team, bridging operations teams, engineering teams, and product owners, handling all end-user application support issues.
- Build and lead a team of skilled application support specialists to ensure day-to-day operations are fully executed.
- Direct delivery of IT application management governance processes, ensuring day-to-day operations delivered by internal and external teams are executed as expected.
- Develop plans to identify and fix root causes of application outages and incidents following agreed-upon change control and release management processes.
- Bachelor's Degree: A bachelor's degree in a relevant discipline is required.
- Team Leadership Skills: Proven ability to build, lead, and develop a team of application support specialists.
- IT Service Management: Fundamental understanding of IT Service Management principles.
- Experience with Ticketing Systems: Experience managing Jira Service Desk or Zendesk.
- Cloud Deployment Knowledge: Excellent knowledge of cloud deployment models and how to validate post-deployment service operations.
The ideal candidate will have extensive experience in a relevant area, with 10+ years of experience in IT Service Management, and certifications such as ITIL, ITSM.
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FS Tax Directors
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FS Tax Directors
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Dublin, Dublin City, Ireland MUFG Investor Services Full timeOverviewJunior Associate Director, IT, Application Manager – Dublin, Ireland.We are seeking a Junior Associate Director, IT, Application Manager to join our dynamic team in Dublin, Ireland.ResponsibilitiesLead and manage a team of IT professionals responsible for application support and maintenance.Manage and resolve reported incidents, investigate root...
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