Customer Service Professional

6 hours ago

Maynooth, Co Kildare, Ireland beBeeCare Full time €45,000 - €55,000
Job Role: Customer Care Coordinator

We are seeking a highly skilled and experienced Customer Care Coordinator to join our Head Office team in Maynooth. The successful candidate will be responsible for facilitating the customer care journey from point of completion through to the end of the warranty period.

The role requires excellent communication skills, with the ability to communicate and liaise with customers via all available channels (email, video chat, telephone or face-to-face) in order to effectively and efficiently resolve queries/issues.

The Customer Care Coordinator will also be responsible for responding to all customer enquiries in a timely manner; dealing with any customer complaints that arise.

In addition, the role involves accurately logging all defects into the defect tracker and issuing defects out to relevant subcontractors and vendors.

The successful candidate will also be required to liaise with relevant site teams regarding raised issues; informing teams of recurring complaints.

Furthermore, the Customer Care Coordinator will assist the Senior Customer Care Manager to accurately maintain the defects tracker log.

The ideal candidate will have significant experience in a customer care position managing a high volume of both customer queries and complaints.

A strong understanding of IT skills, including MS Office, is essential for this role. Experience using Zendesk would be an advantage.

The company offers a competitive salary, performance-related bonus, comprehensive health insurance, contributory pension scheme, tax saver travel and bike to work, paid volunteering days, continuous professional development programme & funding, employee assistance programme, long-term illness cover, peace of mind with life assurance, family-friendly policies including flexible parental leave, fertility leave, paid maternity and paternity leaves, employee committees - Employee Network Groups, Sports and Social, Great Place to Work, and an exciting Wellbeing Programme with events and activities running throughout the year both online and in-person.

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