Transport Coordinator

1 week ago

Dublin, Dublin City, Ireland beBeePatient Full time €31,500

Are you ready to make a real difference in people's lives?

We are seeking an experienced Patient Transport Coordinator who can manage the daily bookings from patients, process patient referrals, engage with our partner hospitals and ensure the smooth delivery of our free transport service.

As part of our small team, you will be responsible for:

  • Receiving and collating referral information from our partner hospitals
  • Processing patient referrals from our partner hospitals, making contact with the patient and taking booking information
  • Managing daily patient bookings and inputting information on our CRM database
  • Process financial support grant applications where appropriate
  • Managing incoming and outgoing patient calls and emails responding to a large volume of incoming calls
  • Addressing logistic issues as they arise and ensuring proper procedures and quality standards are adhered to

In addition to these duties, you will also be required to:

  • Administer patient feedback surveys when required and collate the findings
  • Ensure continuous service improvement through patient feedback and signposting to other services and supports
  • Proactively identify opportunities for improvement in our service delivery or operations
  • Build and maintain relationships with existing internal and external stakeholders and develop new relationships as required
  • Work closely with other teams within the Society to provide a full support service to all referred patients

To be successful in this role, you will need to have:

  • A degree or professional qualification in social work, community development or related field (or relevant experience in lieu)
  • At least 3 years' experience in service delivery or community support
  • An understanding of patients' needs and empathy for those who find themselves in difficult situations
  • Ability to work as part of a team and on your own initiative

This is a fantastic opportunity to join a dynamic team and make a real impact in the lives of our patients. If you are a motivated and organised individual who is passionate about delivering exceptional customer service, we would love to hear from you

What We Offer

  • 23 days Annual Leave a year or Pro Rata equivalent, plus public holidays, Good Friday and Christmas Eve
  • Service Days - Additional days awarded to reflect long service with the Society
  • Sick Pay Scheme (following Probationary period)
  • Defined Contribution Pension Scheme (after 6 months)
  • Group membership for VHI and HSF health plans
  • Bus/Rail Ticket Scheme and Cycle to Work Scheme
  • Death In Service Benefit (from commencement of employment)
  • Paid Family Leave (Maternity, Paternity, Adoptive, Force Majeure and compassionate Leave)
  • Learning and Development Programmes
  • Educational Assistance (Study and Examination Leave)
  • Employee Assistance Programme (EAP)
  • Optional Flu vaccine provided

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