IT Service Delivery Specialist

1 day ago

Dublin, Dublin City, Ireland beBeeService Full time €40,000 - €60,000
Service Excellence Coordinator

We are seeking a motivated and customer-focused Service Excellence Coordinator to support the delivery and improvement of our support services.

Key Responsibilities:
  • Assist in tracking and reporting on customer SLAs and KPIs to ensure seamless service delivery.
  • Support implementation of quality processes, help identify opportunities for service enhancement, and drive continuous improvement initiatives.
  • Help coordinate incident and problem resolution activities to minimize downtime and optimize service performance.
  • Compile and prepare regular service performance reports to inform strategic decision-making.
Customer Relationship Support:
  • Maintain regular contact with assigned support customers to build strong relationships and deliver exceptional customer experiences.
  • Help organize and participate in service review meetings to ensure alignment with customer needs and expectations.
  • Assist with managing support escalations under senior guidance to resolve complex issues efficiently.
Change Management Support:
  • Assist in coordinating change requests, ensuring proper documentation and approvals are in place to mitigate risks.
  • Track the impact of changes on service delivery and escalate if issues arise to maintain service continuity.
Requirements:
  • 2–5 years of experience in IT service delivery, support coordination, or a similar role.
  • Familiarity with enterprise applications, preferably Microsoft Dynamics or related platforms.
  • Basic understanding of ITIL principles and service lifecycle stages.
  • Experience using ITSM tools like ServiceNow or similar.

This is an exciting opportunity for someone looking to take their career to the next level and make a meaningful contribution to our team's success. If you have a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply.

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