
Risk Management Professional
7 days ago
- Underwrite manual applications within personal underwriting mandate levels.
- Handle Retailer/Alphera Partner inquiries, escalations, and appeals.
- Identify applications requiring additional information, prioritising customer affordability and sustainability.
- Ensure adherence to New Business, Credit Risk policies, and all associated procedures.
- Support delivery of operational targets for retail new business.
- Maintain high retailer satisfaction levels.
- Sustain process performance and environment within the New Business area.
- Contribute to ongoing process improvements and best practice sharing.
- Support payout-related queries and assist in process quality assurance.
- Collaborate with the new business management team to optimise individual and team performance by coaching and developing associates.
- Act as a role model to support change and continuous improvement within the team and wider business.
- Assist the New Business Manager with daily, weekly, and monthly performance metrics.
The ideal candidate will have a minimum of 5 years' experience as a Retail Credit Underwriter, with proven expertise in Motor Finance Products. They will also possess strong understanding of credit management and retail/vehicle finance industry standards.
The candidate should be able to demonstrate ability to review and improve operational processes, as well as experience working within operational environments with a self-motivated approach to development and process improvement.
Leadership qualities are essential, along with analytical skills to interpret data, outcomes, and processes for effective decision-making.
Excellent negotiation, communication, and interpersonal skills are required, as is the ability to balance customer and company outcomes with legislative compliance.
A commitment to working at least one Saturday a month is required.
**Benefits:**At our organisation, we pride ourselves on being a flexible employer and offer a hybrid model that combines remote and office working. We also support a Disability Confident scheme and place great importance on equal treatment and equal opportunities.
Our recruiting decisions are based on the personality, experience, and skills of the applicants.
**Others:**Please note that this is a key role within our organisation, and the right candidate will have a significant impact on our operations.
Thank you for considering this opportunity.
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