Product Knowledge Specialist

5 days ago

Dublin, Dublin City, Ireland beBeeSupport Full time €40,000 - €60,000
Customer Support Role Overview

We are seeking a Customer Support Specialist to join our team in Dublin. As a Product Expert, you will play a critical role in delivering exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills.

Our mission is to consistently meet and exceed customer expectations by providing high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat.

Key Responsibilities:

  • Develop an in-depth knowledge of the Klaviyo platform
  • Provide high-quality product support for Klaviyo customers
  • Communicate thoughtfully to provide answers to questions for both technical and non-technical end users
  • Diagnose software issues and resolve escalated customer complaints engage using established processes

Required Skills and Qualifications:

  • 3+ years experience working in a customer-facing role where you've successfully troubleshooted and resolved software/SaaS issues
  • Excellent communication skills: clear, empathetic, and able to explain technical concepts in simple terms
  • Fluency (written and spoken) in English and Spanish

Benefits:

We value diversity and inclusion at Klaviyo. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

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