Business Relationship Developer

Job Description

The Account Executive is a high-impact position combining equal parts relationship management and revenue expansion. The ideal candidate brings a track record of success in a SaaS technology company where they have demonstrated an ability to drive growth in their assigned accounts.

This position is an individual contributor role reporting to the Manager, SMB.

Key responsibilities include delivering programmatic engagement with existing Docusign clients, developing and maintaining relationships while helping to grow incremental revenue by uncovering additional use cases and opportunities.

Additional responsibilities include qualifying sales opportunities based on Docusign's sales methodology and metrics, positioning Docusign's value proposition as part of the overall business solution, expanding the Docusign solution beyond the functionality introduced during implementation process, and consistently seeking new business opportunities.

Responsibilities:

• Deliver programmatic engagement with existing clients to develop and maintain relationships while growing incremental revenue.
• Qualify sales opportunities based on Docusign's sales methodology and metrics.
• Position Docusign's value proposition as part of the overall business solution.
• Expand the Docusign solution beyond the functionality introduced during implementation process.
• Consistently seek new business opportunities by presenting, recommending, and upselling new Docusign products, services, and partner solutions.
• Process sales orders and facilitate customer onboarding.
• Handle customer needs for engagement with other Docusign resources, such as professional services, training, product management, and marketing.
• Enlist customers to participate and/or speak at Docusign and partner events.
• Provide accurate, timely reports and forecasts as needed for management.
• Develop and maintain sophisticated knowledge of Docusign's products and services.
• Maintain current and accurate account information, as well as leads and follow-ups for assigned clients in the CRM database.
• Manage overall customer loyalty, serving as an internal advocate and escalation point to clients.

Required Skills and Qualifications:

Basic

• Fluency in English and French
• Experience in consultative sales and account management, preferably within a SaaS model
• Experience using sales force automation tools (preferably), Microsoft Word, PowerPoint, and Excel

Preferred

• Consistent track record meeting and/or exceeding individual sales targets and quotas
• Services/Consulting delivery experiences
• Ability to handle large volumes of concurrent client relationships
• Ability to identify, critique, suggest, and implement intelligent changes to the client's business optimization processes
• Ability to anticipate change and prioritize accordingly
• Ability to work as a team, as well as independently
• Outstanding verbal and written communications skills, able to interact effectively at all levels of an organization
• BS/BA degree
• Willingness and ability to travel as necessary

Benefits

Docusign is committed to building trust and making the world more agreeable for our employees, customers, and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right every day.

At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process, please contact us.