Tech Operations Specialist

2 weeks ago


Waterford, Waterford, Ireland beBeeSupport Full time €86,337 - €114,973
Technical Support Engineer Job Description

We are seeking a skilled Technical Support Engineer to join our team. This role requires strong analytical and problem-solving skills, as well as the ability to collaborate with cross-functional teams.

", "Job Responsibilities:
  • Analyze Customer Data: Identify trends and use this information to guide product development.
  • Develop Self-Service Solutions: Create comprehensive solutions that address customer issues proactively.
  • Troubleshoot Complex Issues: Collaborate with peers to resolve technical problems and create effective customer solutions.
  • Collaborate with Product Teams: Work with Product Management and Engineering teams to prioritize customer issues based on analysis and feedback.
  • Evaluate Upstream Development: Assess how upstream development affects customer-reported product defects.
", "Requirements:
  • Education: Bachelor's degree in computer science or a related field.
  • Experience: 2+ years of experience as a support, sustaining, or development engineer in an enterprise environment.
  • Skills: Practical experience with Python, SQL, Kubernetes, and containers. Familiarity with DevSecOps practices and tools like Git and GitHub.
  • Soft Skills: Excellent troubleshooting mindset and creative problem-solving skills.
", "About Us:

We are a leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing technologies.

"],

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