Front Desk Ambassador

11 hours ago

Dublin, Dublin City, Ireland beBeeReception Full time €35,000 - €45,000

Establishing a lasting impression through exceptional service, attention to detail, and in-depth local knowledge is key in this vital role.

Job Overview

The first and last point of contact for our guests, you will manage front desk operations with efficiency and warmth. Providing support across hotel departments and ensuring a smooth and secure environment for all guests are also essential responsibilities.

With a strong focus on professionalism and guest engagement, this role is ideal for someone with front office experience, strong system knowledge (Opera), and a passion for hospitality.

Key Responsibilities:

  • Guest Experience & Front Desk Operations:
    • Greet guests warmly and professionally upon arrival and throughout their stay.
    • Carry out check-in and check-out procedures accurately and efficiently using Opera PMS.
    • Anticipate guest needs and exceed expectations through personalised service.
    • Assist with luggage, directions, restaurant bookings, and local recommendations.
    • Respond promptly to guest enquiries via phone, email, and in person.
  • Service Standards & Cleanliness:
    • Maintain the reception area and public zones in a clean, welcoming, and presentable condition.
    • Conduct light cleaning and upkeep of stairwells, corridors, and public areas during quieter hours.
    • Ensure all guest areas and access points meet safety, cleanliness, and accessibility standards.
  • Safety, Security & Compliance:
    • Uphold hotel security protocols including monitoring access during night shifts.
    • Ensure fire exits and emergency routes remain clean and unobstructed.
    • Comply with hotel health & safety, fire regulations, and operational standards.
    • Support emergency procedures and be alert to unusual activity or guest needs.
  • Communication & Team Support:
    • Liaise with housekeeping, maintenance, and F&B departments to communicate guest needs.
    • Support the night and day reception teams as required during busy periods or shift overlaps.
    • Report incidents, feedback, or technical issues to management in a timely manner.
Requirements

For success in this role, you should possess:

Essential Skills & Qualifications:

  • Previous experience as a hotel receptionist or front desk team member.
  • Strong working knowledge of Opera PMS.
  • Fluent English with excellent written and spoken communication skills.
  • A friendly, outgoing personality with a passion for guest service.
  • Knowledge of local attractions preferred.
  • Ability to remain calm, organised, and efficient during high-pressure situations.
What We Offer

As a valued member of our team, you can expect:

Benefits:

  • Global discounted staff room rates.
  • 50% off Food and 25% Beverage.
  • Accrued Annual Leave with Service.
  • Friends and Family discount.
  • Gym Membership Discounts.*
  • Continual training and development.
  • Career progression within the Group.
  • Gratuities *.
  • Meals on shift.
  • Bike to work scheme.
  • Taxsaver for travel.
  • Refer a friend scheme.
  • Wellness at work events and access to wellness platform.
  • Employment Assistance Programme.
  • Group discounts for cinema tickets, shopping deals etc.
  • Team appreciation days.
  • Service recognition.
  • Regular fun-filled activities and gatherings for all teams across the group.

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