Front Desk Manager Position

1 day ago

Dublin, Dublin City, Ireland beBeeCustomerService Full time €28,000 - €42,000

Job Summary:

Guest Service Supervisor Role

We are seeking a dedicated and customer-focused individual to fill the position of Guest Service Supervisor.

The ideal candidate will have previous experience in the hospitality industry, excellent communication skills, and a passion for delivering exceptional customer service.

  • Supervise front desk staff to ensure seamless guest experiences.
  • Respond promptly to guest concerns and resolve issues efficiently.
  • Maintain strong relationships with other departments to guarantee guest satisfaction.
  • Anticipate and meet guests' needs to build trust and rapport.
  • Up hold high standards of cleanliness, sanitation, safety, and conduct.
  • Accurately maintain records of registration and payment information.

Key Responsibilities:

  • Leading front desk operations to provide an excellent guest experience.
  • Crafting personalized solutions to resolve guest complaints.
  • Liaising effectively with internal teams to enhance guest satisfaction.
  • Fostering a culture of exceptional customer service within the front desk team.

Requirements:

  • High school diploma or equivalent required.
  • Proven knowledge of hospitality industry standards.
  • Familiarity with front desk procedures and protocols.
  • Proficient communication skills, with English proficiency preferred.
  • Able to remain composed under pressure and handle stressful situations with tact and understanding.
  • Demonstrated ability to prioritize tasks and work in a fast-paced environment.

Benefits:

  • Flexible scheduling to accommodate diverse work styles.
  • Career advancement opportunities through training and development.
  • Competitive compensation packages.

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