Growth Manager for Notion Customers

4 days ago

Dublin, Dublin City, Ireland Notion Full time

We're on a mission to revolutionize the way people interact with technology. At Notion, we believe that empowering individuals, teams, and organizations to tailor their software solutions will unlock unprecedented potential. Since 2016, we've been working alongside customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more to achieve this vision.

As a Customer Success specialist, you'll play a critical role in driving customer adoption, retention, and expansion for our popular product. You'll work closely with customers who are deploying Notion across their organization to address collaboration and async work challenges, using it as a knowledge base and project management tool.

About The Role:
  • Drive customer adoption, retention, and expansion for our popular product that solves real-world problems: You'll work closely with customers who are deploying Notion across their organization to address collaboration and async work challenges, using it as a knowledge base and project management tool.
  • Develop a deep understanding of customer needs and pain points: Engage with customers to identify areas for improvement and develop targeted strategies to address these challenges.
  • Build strong relationships with customers: Foster trust and empathy through regular communication and support to ensure customers achieve their goals with Notion.
  • Collaborate with cross-functional teams: Work closely with product, marketing, and sales teams to align on customer needs and develop effective solutions.
  • Stay up-to-date with industry trends and best practices: Continuously update your knowledge of customer success strategies, product development, and industry trends to ensure you're always ahead of the curve.
Key Responsibilities:
  • Customer Onboarding: Develop and execute tailored onboarding plans to ensure seamless integration of Notion into customers' workflows.
  • Training and Enablement: Design and deliver comprehensive training programs to empower customers to get the most out of Notion.
  • Account Management: Build and maintain strong relationships with customers, providing proactive support and guidance to drive adoption and retention.
  • Product Feedback: Collect and analyze customer feedback to identify areas for product improvement and influence product roadmaps.
  • Metrics and Analytics: Track key metrics and analyze data to measure customer success and identify areas for process improvement.

We're proud to be an equal opportunity employer and do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or other protected characteristics.

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