Customer Success Specialist

4 days ago

Dublin, Dublin City, Ireland Notion Full time

At Notion, we're passionate about empowering individuals, teams, and organizations to achieve their goals. As a Customer Success specialist, you'll play a critical role in driving customer adoption, retention, and expansion for our popular product.

You'll work closely with customers who are deploying Notion across their organization to address collaboration and async work challenges, using it as a knowledge base and project management tool. Your goal will be to develop a deep understanding of customer needs and pain points, build strong relationships with customers, and collaborate with cross-functional teams to align on customer needs and develop effective solutions.

About The Role:
  • Drive customer adoption, retention, and expansion for our popular product that solves real-world problems: You'll work closely with customers who are deploying Notion across their organization to address collaboration and async work challenges, using it as a knowledge base and project management tool.
  • Develop a deep understanding of customer needs and pain points: Engage with customers to identify areas for improvement and develop targeted strategies to address these challenges.
  • Build strong relationships with customers: Foster trust and empathy through regular communication and support to ensure customers achieve their goals with Notion.
  • Collaborate with cross-functional teams: Work closely with product, marketing, and sales teams to align on customer needs and develop effective solutions.
  • Stay up-to-date with industry trends and best practices: Continuously update your knowledge of customer success strategies, product development, and industry trends to ensure you're always ahead of the curve.
Key Responsibilities:
  • Customer Onboarding: Develop and execute tailored onboarding plans to ensure seamless integration of Notion into customers' workflows.
  • Training and Enablement: Design and deliver comprehensive training programs to empower customers to get the most out of Notion.
  • Account Management: Build and maintain strong relationships with customers, providing proactive support and guidance to drive adoption and retention.
  • Product Feedback: Collect and analyze customer feedback to identify areas for product improvement and influence product roadmaps.
  • Metrics and Analytics: Track key metrics and analyze data to measure customer success and identify areas for process improvement.

We're proud to be an equal opportunity employer and do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or other protected characteristics.

  • Customer Success Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland Abrivia Full time

    Job Title: Customer Success Specialist (German-Speaking) Location: Dublin City Centre (Hybrid) Operational Hours: 8:00 AM - 4:30 PM (Monday to Friday) Contract Type: Permanent Salary: €35,000 per annum + benefits. Relocation: Provided if outside of Ireland. About the Role We are looking for a German Customer Success Specialist to join our growing Customer...

  • Customer Success Specialist

    6 days ago

    Dublin, Dublin City, Ireland Abrivia Full time

    Job Title: Customer Success Specialist (German-Speaking) Location: Dublin City Centre (Hybrid) Operational Hours: 8:00 AM - 4:30 PM (Monday to Friday) Contract Type: Permanent Salary: €35,000 per annum + benefits.Relocation: Provided if outside of Ireland.About the Role We are looking for a German Customer Success Specialist to join our growing Customer...

  • Customer Success Specialist

    6 days ago

    Dublin, Dublin City, Ireland Abrivia Recruitment Specialists Full time

    Customer Success Specialist (German-Speaking)Location: Dublin City Centre (Hybrid)Operational Hours: 8:00 AM - 4:30 PM (Monday to Friday)Contract Type: PermanentSalary: €35,000 per annum + benefits.About the RoleWe are looking for a German Customer Success Specialist to join our growing Customer Success team. In this key role, you will ensure our customers...

  • Enterprise Customer Success Specialist

    3 days ago

    Dublin, Dublin City, Ireland Stripe Full time

    Job DescriptionWe are seeking an experienced Enterprise Customer Success Specialist to join our team at Stripe. In this role, you will oversee the post-sales lifecycle for our enterprise customers, ensuring they realize maximum value from their investment.About the TeamOur Customer Success Managers partner with account executives and technical account...

  • Customer Success Scaling Specialist

    2 days ago

    Dublin, Dublin City, Ireland Wrike Full time

    Job Description:We are seeking a highly skilled Customer Success Scaling Specialist to join our team and play a critical role in helping Wrike customers maximize the value they gain from our platform.This role will be responsible for driving product adoption, increasing customer satisfaction, and identifying opportunities for growth across a diverse customer...

  • Customer Success Specialist, EMEA

    3 days ago

    Dublin, Dublin City, Ireland Meta Full time

    About the Role:This Customer Success Specialist position involves working closely with clients to understand their business objectives and develop strategies to achieve them using Meta's solutions. The successful candidate will have strong analytical skills, excellent communication abilities, and a proven track record of delivering results in a...

  • Customer Success Advocate

    6 days ago

    Dublin, Dublin City, Ireland Abrivia Full time

    About the RoleWe are looking for a German Customer Success Specialist to join our growing team. As a key member, you will ensure our customers have an exceptional experience as they begin using our product.You'll work directly with new clients to guide them through the onboarding process, ensuring their success and satisfaction. This role is perfect for...

  • Customer Success Expert

    1 day ago

    Dublin, Dublin City, Ireland Abrivia Full time

    At Abrivia, we are seeking a highly skilled German Customer Success Specialist to join our dynamic team. As a key member of our customer success team, you will be responsible for ensuring our customers have an exceptional experience as they begin using our product.About the RoleYou will work directly with new clients to guide them through the onboarding...

  • Customer Success Specialist, Apps Division

    16 hours ago

    Dublin, Dublin City, Ireland Google Full time

    About the Job:As a Customer Success Specialist, you'll play a vital role in ensuring the success of our customers in the apps division. You'll be responsible for building strong relationships with our clients, understanding their business needs, and providing tailored solutions to drive growth and revenue.With your excellent communication skills and...

  • Regional Customer Success Specialist

    3 days ago

    Dublin, Dublin City, Ireland Expeditors Full time

    **Expeditors Overview:**As a leading global logistics company, Expeditors is dedicated to providing innovative solutions for our customers. Our team is committed to excellence and teamwork, and we are seeking a talented Regional Customer Success Specialist to join our ranks.About the Role:In this role, you will be responsible for developing and maintaining...

  • Customer Success Expert

    5 days ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Company Overview:Cpl Healthcare is a leading provider of recruitment and workforce solutions. We are seeking a highly motivated and proactive Customer Success Specialist to join our team.Salary Range:A competitive salary will be offered, plus commission based on performance.Job Description:We are looking for a skilled individual to manage post-sales,...

  • Strategy and Operations Specialist

    16 hours ago

    Dublin, Dublin City, Ireland Hubspot Full time

    About Our CompanyWe're a customer relationship management (CRM) platform provider helping businesses grow better.Job ResponsibilitiesThe HubSpot Customer Success Strategy and Operations team is seeking a skilled Strategy and Operations Specialist - Customer Success to join our team. Your main responsibility will be to generate insights and forecasts for...

  • Customer Success Specialist

    4 days ago

    Dublin, Dublin City, Ireland Tbwa ChiatDay Inc Full time

    We're on a mission to empower organizations to tailor their software and take on any challenge.Our goal is to make it possible for every team and company to solve any problem with the right tools.At Notion, we want to change this by focusing on design, craft, and collaboration.We've been working on this together since 2016, and have customers like Pixar,...

  • Customer Success Executive

    6 days ago

    Dublin, Dublin City, Ireland Salesforce Full time

    **About Our Company**Salesforce is a leading provider of cloud-based customer relationship management (CRM) solutions. We help businesses of all sizes connect with their customers in a more meaningful way, driving growth and success through our innovative technologies.We're seeking an experienced Enterprise Sales Specialist to join our team in Eastern...

  • Customer Success Specialist

    16 hours ago

    Dublin, Dublin City, Ireland Gilligan Black Recruitment Full time

    Gilligan Black Recruitment is looking for an experienced Inside Sales Account Manager to join our growing team in the MENA market. As an Inside Sales Account Manager, you will play a crucial role in supporting our customers and driving business growth.Key ResponsibilitiesDevelop and execute a sales strategy to drive revenue growth and expand our customer...

  • Customer Success Specialist

    9 hours ago

    Dublin, Dublin City, Ireland Google Full time

    At Google, we are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital...

  • Renewal Specialist

    7 days ago

    Dublin, Dublin City, Ireland Sap Se Full time

    We are revolutionizing business processes with our powerful platform at SAP Signavio.Our team is passionate about creating products that people love to use, prioritizing new ideas and implementing them rapidly.As a Renewals Specialist, you will play a crucial role in ensuring the satisfaction and retention of our existing customers.You will serve as the...

  • Customer Success Specialist

    2 days ago

    Dublin, Dublin City, Ireland Robertson & Sumner Ltd Full time

    About UsRobertson & Sumner Ltd is an innovative company based in Dublin, specializing in cutting-edge technology solutions. As a global leader, we are committed to delivering unparalleled products and services that empower our clients.Job Overview:We are looking for a highly skilled Inbound Account Manager to join our team. The successful candidate will be...

  • Customer Success Strategist

    3 days ago

    Dublin, Dublin City, Ireland Strike Digital LTD Full time

    About the Job:As a Marketing Automation Expert at Strike Digital LTD, you will play a key role in developing and implementing automated marketing solutions for our clients. Your primary focus will be on building email marketing flows and campaigns on Klaviyo as well as other leading email marketing platforms.About the Team:Our team is passionate about...

  • Customer Success Engineer

    2 weeks ago

    Dublin, Dublin City, Ireland NetApp Full time

    Job Summary Join our dynamic and forward-thinking team as a Customer Success Engineer (CSE), where you'll play a pivotal role in shaping the success of our strategic cloud customers. In this exciting position, you'll guide them through every phase of their cloud storage and data services adoption journey, ensuring they achieve their desired business...