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Support Team Lead

1 week ago

Dublin, Dublin City, Ireland WALK Full time

Company Overview

WALK's supported living services are delivered across various geographical locations in Dublin, comprising multiple models of support. The Team Co-ordinator plays a vital role in ensuring person-centred approaches are inherent in the thinking and practice of staff and in the provision of, and where necessary, the reform of models of support.

Job Description:

The Service Delivery Manager will be responsible for the leadership, management, and coordination of a small number of those mixed models of support. This role is crucial in ensuring that team leaders and teams under their direction are effective and efficient in delivering supports as identified through person-centred service design.

Main Responsibilities:

  • Identify and align stakeholders with the values and vision of WALK.
  • Ensure team leaders and teams are effective and efficient in delivering supports as identified through person-centred service design.
  • Provide clarity on barriers or challenges to realizing outcomes and support stakeholders in identifying solutions.
  • Direct management and coordination of effective service delivery.
  • Management of processes related to supporting individuals and families.
  • Guide services in promoting best practices and initiatives for service developments.
  • Plan and review staffing requirements regularly.
  • Ensure effective service delivery through team planning and monitoring Key Performance Indicators.
  • Implement and adhere to organizational policies, processes, procedures, and quality assurances.

Required Skills and Qualifications:

  • A relevant third-level qualification in social care or a related field.
  • A minimum of three years' experience leading teams in the social care sector.
  • Demonstrated ability to support people with complex needs in community settings.

Benefits:

  • Ongoing training and development opportunities.
  • A supportive and inclusive work environment.
  • The opportunity to make a meaningful difference in the lives of people supported.