
Business Development Support Specialist
2 weeks ago
Job Title:
Customer Service Representative
We are seeking a highly organized and detail-oriented individual to fill the role of Customer Service Representative. This is an excellent opportunity for someone who enjoys interacting with customers, working in a fast-paced environment, and taking initiative.
Key Responsibilities:
- Booking Management: Manage all bookings via phone, email, and online booking system, ensuring accurate daily updates on capacity and availability.
- Administration: Handle all bookings and inquiries professionally, sending booking confirmation details to customers.
- Communication: Answer phones, address queries, pass them to relevant departments, and take clear and concise messages.
- System Management: Update online bookings via the Booking Layer system.
- Financials: Monitor and process deposits, payments, and invoices.
- Customer Service: Respond to customer inquiries and resolve any issues with bookings or reservations.
- Liaison: Coordinate with other departments to keep bookings up-to-date and inform reception of any changes.
- Sales: Promote and sell activities and packages, highlighting their unique features.
- Conversion: Convert inquiries into bookings by engaging with customers and offering tailored recommendations.
- Follow-Up: Proactively follow up with potential customers to secure bookings and answer any questions.
Requirements:
- Qualification: Equivalent experience to customer service qualification.
- Communication: Fluent English with excellent written and verbal communication skills.
- Reliability: Punctual and reliable.
- Telephone Manner: Excellent telephone etiquette.
- Attention to Detail: High degree of accuracy and attention to detail.
- Teamwork: Strong team working skills.
- Technical Proficiency: Proficiency in Microsoft Office suite and email communication.
Benefits:
- Opportunity to work in a dynamic and growing company.
- Chance to develop your customer service skills and expertise.
Others:
We offer a competitive salary package and opportunities for career advancement.
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