Regulatory Case Manager

5 days ago

Dublin, Dublin City, Ireland beBeeSpecialist Full time €42,000 - €60,000
Job Description

The role of a Regulatory Response Specialist involves being the bridge between guests, hosts, and internal teams to solve complex, high-impact cases in a fast-paced environment.

This full-time, remote role can be based anywhere in Ireland and requires excellent written and verbal communication skills and 2+ years' customer service or escalation experience.

You will stay calm under pressure while delivering empathetic, solutions-focused support and adapt to new tasks and responsibilities as needed.

Responsibilities:
  • Handle cases with complexities with the highest level of service
  • Interact with customers and community members through all current and future channels, both inside and outside of Airbnb tools
  • End-to-end management of complex cases with the objective to resolve customers' issues based on workflows & management guidelines
  • Develop a deep understanding of complex workflows and follow them
Requirements:
  • Good interpersonal and communication skills, both written and spoken, including conflict resolution
  • Ability to organise your work, multitask, prioritise and organise tasks, and to work within prescribed schedules including breaks, lunches, and training time
  • Ability to adapt to new tasks and responsibilities as needed
  • Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments
  • Basic computer literacy, including Apple/Mac OS and Google Suite
  • Language proficiency in German and English, other languages are a plus
What We Expect:

We expect you to be a team player, support operational success as directed by your Management, demonstrate and share best practices with teammates to drive success at the global service level, and participate in roundtable discussions for upcoming changes and launches.

Why Join Us:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions.

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