Senior Client Experience Manager

2 days ago

Dublin, Dublin City, Ireland beBeeAccount Full time
**Account Manager Role Overview**As an Account Manager, you will be responsible for leading a dynamic team to achieve business objectives and develop individual talents. Your primary goal will be to create an environment that fosters ethics, integrity, and diversity, resulting in positive team collaboration.**Key Responsibilities:**
  • Lead your team towards achieving results and developing individual talents
  • Create an environment rich with ethics, integrity, and diversity, which leads to positive team collaboration
**Business Development:***Embodies an entrepreneurial spirit*Responsible for building the company's portfolio of clients through data capture*Develops business initiatives in line with the brand vision and strategy*Takes responsibility for staff rotas, including day-to-day operational zoning to ensure floor coverage and optimal client experience*Communicates retail and collateral stock needs to all necessary parties*Has a solid understanding of the business environment**Experience Creation:***Creates conditions for a consistent and memorable experience*Leads by example on the selling floor by creating tailor-made, personalized client experiences*Builds long-lasting relationships*Considers the omni-channel journey as a whole and helps the team embrace digital shopping trends*Facilitates the resolution of client service complaints with a holistic approach*Ensures team has tools/training to provide a company client experience*Ensures visual merchandising guidelines are adhered to throughout the counter*Guarantees that the business remains clean, tidy, and welcoming at all times**Benefits:***Our employee benefits have been created to support you across your professional and personal life by offering you:
  • Physical Wellbeing: Private Medical Insurance
  • Financial Wellbeing: Pension, Life Assurance, and Retail Discounts
  • Mental Wellbeing: Employee Assistance Programmes
  • Lifestyle: Arts & Culture Ticket Discounts, Product Discounts, and Employee Only Sales
**CHANEL Ambassador:***Embody the values of the brand*Has a solid knowledge of the brand, its heritage, and know-how, and shares it with clients as well as the team**Required Skills and Qualifications:**
  • Leadership and Management skills
  • Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage
  • Relationship-focused: Collaborative, partnering, and influencing skills
  • Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation
  • Performance-minded and decisive, strive for continuous improvement
  • Soft skills: Posture and communication skills, Curious, Personal agility, Continuous learner, Self-awareness, Self-confidence, and self-control/stress management, Enthusiasm, Energy, and motivation, Trustworthy with integrity/ethics

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