
Director of Customer Experience
7 days ago
This senior position oversees exceptional support for mission-critical SaaS and on-premises environments.
Key Responsibilities:- Lead, mentor, and grow a customer support team with a customer-centric mindset.
- Oversee proactive support operations for SaaS financial software solutions.
- Build strong relationships with B2B clients and key stakeholders.
- Resolve complex technical issues and manage escalations effectively.
- Drive continuous improvement of support processes, tools, and methodologies.
- Collaborate cross-functionally with Product, Development, QA, and Account Management teams.
- 10+ years in customer support or a related field, with at least 5 years in a leadership role.
- Proven experience supporting SaaS environments (financial SaaS preferred).
- Strong technical knowledge of application support, Windows/UNIX servers, and Oracle databases.
- Excellent problem-solving, communication, and stakeholder management skills.
- Bachelor's degree in Computer Science, Engineering, or a related IT field (or equivalent experience).
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Customer Experience Director
3 days ago
Dublin, Dublin City, Ireland beBeeExcellence Full time €40,000 - €60,000Job Title: Customer Experience DirectorWe are seeking a highly skilled and experienced Customer Experience Director to lead our dynamic Retail team in Dublin, Ireland.Key Responsibilities:Deliver exceptional customer service experiences that exceed customer expectations through effective leadership and strategic planning.Develop and implement strategies to...
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Senior Director of Customer Experience
18 hours ago
Dublin, Dublin City, Ireland beBeeCustomerSuccess Full time €90,000 - €100,000Customer Success Leadership RoleThe Senior Director of Customer Success will spearhead and scale the regional customer success team to deliver outstanding value, drive customer outcomes, and expand long-term partnerships across the enterprise and mid-market customer base.This role demands a strong blend of strategic thinking, operational excellence, and team...
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FS Tax Directors
2 weeks ago
Dublin, Dublin City, Ireland Director File Full timeWe are working with the head of FS tax to help hire a Financial Services Tax Directors and Associate Directors to join their rapidly growing financial services tax team.Our client is the fastest growing firm in Ireland and has over 3000 people in 10 offices across Ireland, the Isle of Man, Gibraltar, and Bermuda, with a presence in over 130 countries around...
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FS Tax Directors
2 weeks ago
Dublin, Dublin City, Ireland Director File Full timeWe are working with the head of FS tax to help hire a Financial Services Tax Directors and Associate Directors to join their rapidly growing financial services tax team. Our client is the fastest growing firm in Ireland and has over 3000 people in 10 offices across Ireland, the Isle of Man, Gibraltar, and Bermuda, with a presence in over 130 countries around...
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Dublin, Dublin City, Ireland beBeeServiceDelivery Full time €100,000 - €120,000Service Delivery Director Job SummaryJob Description: As a Service Delivery Director, you will be responsible for leading a team of professionals to deliver exceptional service to our clients. You will oversee the day-to-day operations of the service delivery team, ensuring that all tasks are completed efficiently and effectively.Required Skills and...
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Director of Customer Experience
10 hours ago
Dublin, Dublin City, Ireland beBeeCustomer Full time €90,000 - €120,000Customer Engagement LeaderAbout this roleWe are seeking a seasoned leader to drive customer engagement at Dunnes Stores.The successful candidate will own the full customer life cycle, ensuring we consistently recruit new customers to our loyalty programme, develop them into regular customers and deliver better value, recognition and personalised...
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Customer Experience Director
9 hours ago
Dublin, Dublin City, Ireland beBeeLeadership Full time €50,000 - €80,000Job DescriptionWe are seeking a seasoned professional to lead our customer experience team as a Branch Lead. The ideal candidate will be responsible for driving commercial performance, developing their team and fostering a culture of service excellence.This role requires a proven track record in leadership and customer-facing roles within a Retail Finance...
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Customer Director
2 weeks ago
Dublin, Dublin City, Ireland Valeo Group Full timeOverviewJoin to apply for the Customer Director role at Valeo Foods Ireland.What we do… At Valeo Foods Ireland, the heart of our business is tasty, nutritious Irish food and drinks with brands such as Jacobs, Odlums, Batchelors and many more. We have exceptional experience and expertise in manufacturing, innovation, food science, research and development,...
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Customer Director
4 days ago
Dublin, Dublin City, Ireland Valeo Foods Full timeWhat we do...At Valeo Foods Ireland, the heart of our business is tasty, nutritious Irish food and drinks with brands such as Jacobs, Odlums, Batchelors and many more.We have exceptional experience and expertise in manufacturing, innovation, food science, research and development, nutrition, distribution, sales, operations, marketing, finance and talent...
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Digital Customer Experience Strategist
1 week ago
Dublin, Dublin City, Ireland beBeeSeniorDirectorAnalyst Full time €60,000 - €80,000Sr Director Analyst is the key to unlocking customer insights and driving business success.">This role requires a seasoned professional with expertise in designing digital customer service experiences and leveraging emerging technologies such as generative AI. The ideal candidate will have hands-on experience implementing and leading data-first cultures,...