Director of Customer Experience

7 days ago


Dublin, Dublin City, Ireland beBeeCustomerSupport Full time €700,000 - €1,025,000
Senior Customer Support Leadership Role

This senior position oversees exceptional support for mission-critical SaaS and on-premises environments.

Key Responsibilities:
  • Lead, mentor, and grow a customer support team with a customer-centric mindset.
  • Oversee proactive support operations for SaaS financial software solutions.
  • Build strong relationships with B2B clients and key stakeholders.
  • Resolve complex technical issues and manage escalations effectively.
  • Drive continuous improvement of support processes, tools, and methodologies.
  • Collaborate cross-functionally with Product, Development, QA, and Account Management teams.
Requirements:
  • 10+ years in customer support or a related field, with at least 5 years in a leadership role.
  • Proven experience supporting SaaS environments (financial SaaS preferred).
  • Strong technical knowledge of application support, Windows/UNIX servers, and Oracle databases.
  • Excellent problem-solving, communication, and stakeholder management skills.
  • Bachelor's degree in Computer Science, Engineering, or a related IT field (or equivalent experience).


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