Renewal Process Optimization Specialist

4 days ago


Dublin, Dublin City, Ireland ServiceNow Full time

Job Description

We are seeking a Senior Finance Analyst, Renewals to support our Customer Excellence Group. This role will be crucial in driving financial performance, optimizing renewal processes, and supporting our customer retention efforts.

Key Requirements:

  • 4+ years of experience in financial planning and analysis, with a focus on SaaS renewals or subscription-based business models.
  • Bachelor's degree in Finance, Accounting, or related field; MBA or CPA preferred.
  • Strong understanding of SaaS metrics, customer lifecycle management, and renewal best practices.
  • Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
  • Advanced proficiency in financial modeling, data analysis, and visualization tools (e.g., Excel, PowerPoint, PowerBI).


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