Client Service Coordinator

1 day ago

Dublin, Dublin City, Ireland beBeeScheduling Full time €35,000 - €40,000
Job Opportunity

We are seeking a highly organized and detail-focused Scheduling Coordinator to join our team. In this role, you will be responsible for coordinating daily and weekly rotas for carers, matching carers with clients based on suitability, location, and availability, and ensuring that client care plans are delivered smoothly and efficiently.


Key Responsibilities:
  • Coordinate daily and weekly rotas for carers in the community
  • Match carers with clients based on suitability, location, and availability
  • Manage changes to schedules due to sick leave, holidays, or emergencies
  • Build strong working relationships with carers to support consistent rosters
  • Use specialist rostering software to plan resources effectively
  • Communicate with clients and families to manage expectations and resolve queries
  • Monitor carer visits using the Carer App and update as needed
  • Work with Care and Quality Managers to align client and carer needs
  • Participate in team meetings and contribute to wider office operations


Requirements:
  • Minimum of 3 years' professional experience
  • At least 1 year in a busy office environment
  • 6-12 months' experience in scheduling or rostering (ideally in homecare or a similar setting)
  • Excellent spoken and written English
  • Strong telephone and interpersonal communication skills
  • Confident using IT systems, with the ability to learn new tools quickly
  • A proactive and practical approach to problem-solving and decision-making


Our Organization

We provide services to the Elderly in South Dublin. We are a trusted HSE approved provider with a growing private client base and established offices in both Dun Laoghaire and Sandyford.


We offer a stable, supportive, and values-driven work environment where our people are our priority.



What We Offer
  • Competitive salary paid twice monthly
  • Monday to Friday, 9:00 am - 5:00 pm schedule (no overtime or unsocial hours)
  • 22 days paid annual leave
  • One remote working day per week (following a probationary period; terms apply)
  • Free on-site parking
  • Employee Assistance Programme
  • Bike to work Scheme
  • Comprehensive induction and ongoing support
  • Funding for relevant professional development
  • Career advancement opportunities within the organization
  • Supportive, collaborative, and mission-driven team culture

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