Client Care Coordinator

1 day ago

Dublin, Dublin City, Ireland Heritage Homecare Dublin Full time
Overview

Client Care Coordinator
Location: Dun Laoghaire
Job Type: Full-time, Permanent
Salary: €35,000-€40,000 (depending on experience)


Join a Team That Truly Makes a Difference


At Heritage Homecare, we believe that excellent care starts with a strong, professional team behind the scenes. Are you highly organised, a strong communicator, and looking to make a meaningful impact? We\'re recruiting a Client Care Coordinator to join our busy scheduling team in Dunlaoghaire. This is a great opportunity to contribute to a growing company committed to providing high-quality homecare to older adults across South Dublin.



About Us

Established in 2014, Heritage Homecare is a Nurse managed Homecare Company providing services to the Elderly in South Dublin. We are a trusted HSE approved provider with a growing private client base and established offices in both Dun Laoghaire and Sandyford.


As part of the Virtue Integrated Care Group, we offer a stable, supportive, and values-driven work environment where our people are our priority.



What You\'ll Be Doing

As a Client Care Coordinator, you will be responsible for scheduling carer visits and ensuring that client care plans are delivered smoothly and efficiently. Working as part of the scheduling team, you\'ll match carers to clients, manage daily rotas, handle last-minute changes, and provide administrative support to keep everything running on track.

  • Coordinating daily and weekly rotas for carers in the community
  • Matching carers with clients based on suitability, location, and availability
  • Managing changes to schedules due to sick leave, holidays, or emergencies
  • Building strong working relationships with carers to support consistent rosters
  • Using specialist rostering software to plan resources effectively
  • Communicating with clients and families to manage expectations and resolve queries
  • Monitoring carer visits using the Carer App and updating as needed
  • Working with Care and Quality Managers to align client and carer needs
  • Participating in team meetings and contributing to wider office operations
  • Occasionally participating in the back-up on-call rota after training


Why Join Heritage?
  • Competitive salary: €35,000-€40,000 depending on experience paid twice monthly.
  • Monday to Friday, 9:00 am - 5:00 pm schedule (no overtime or unsocial hours)
  • 22 days paid annual leave
  • One remote working day per week (following a probationary period; terms apply)
  • Free on-site parking
  • Employee Assistance Programme
  • Bike to work Scheme
  • Comprehensive induction and ongoing support
  • Funding for relevant professional development
  • Career advancement opportunities within the Virtue Integrated Care Group
  • Supportive, collaborative, and mission-driven team culture


Skills And Experience

We\'re looking for someone who is highly organised, calm under pressure, and genuinely enjoys supporting others. You\'ll thrive in a fast-paced, service-focused environment and enjoy working as part of a collaborative team.



Essential:

  • Minimum of 3 years\' professional experience
  • At least 1 year in a busy office environment
  • 6-12 months\' experience in scheduling or rostering (ideally in homecare or a similar setting)
  • Excellent spoken and written English
  • Strong telephone and interpersonal communication skills
  • Confident using IT systems, with the ability to learn new tools quickly
  • A proactive and practical approach to problem-solving and decision-making


Desirable:

  • Experience in homecare, healthcare, or community care sectors
  • Understanding of client/carer matching and the importance of continuity of care
  • A positive, resilient attitude and a solutions-focused mindset

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