Care Coordinator

Alpine Healthcare - Care Co-Ordinator - Full Time / Part Time and Weekend Cover available Job title Care Co-Ordinator Reports to Service Manager Line Manager Service Manager Summary of post Responsible for the day-to-day running of the Service User/Staff Schedules and Other as assigned. Position Statement Care Coordinator to manage Schedules for all the Service Users. The Care co-ordinator should be able to work unsupervised to meet deadlines, work under pressure and coordinate well with Support workers, Service Users, Care co-ordinator Team Lead, Home care Service Manager, Team Leader. This is a very important position in and a fast-paced critical role within the home care service. Some experience of Budget Management. Eligibility Knowledge of Microsoft office (specifically MS Outlook, MS Excel, MS Word). Previous experience in a client care role and or a similar background. Preferable to have current or prior experience of working as a Scheduler/Service Coordinator in a Home Care or in healthcare or similar. An open approach to problem solving and a willingness to think outside the box is encouraged. Willing to take part in various projects Benefits Parking Support for Further Education Company events Fortnightly Pay Long Service Awards. Continuous Support for Staff Free Garda Vetting. Employee Referral Scheme. Free comprehensive induction and training programme. Career Development Opportunities. Leadership Development Programme. Skills/Attributes Excellent communication skills Planning and organisational and multi-tasking skills Negotiating skills and empathy towards Service users and staff. Ability to cope with pressure, be efficient and energetic. Ability to cope with change and working within a busy environment. Understanding and commitment to empowering service users Able to self-manage and ask for help when needed. Commitment to a High Professional Standard. Experience of working in a similar role. Ability to influence others and develop professional relationships with Service Users, families, co-workers, and with Management. Must enjoy working in a small diverse business and team-oriented environment. Ability to prioritise tasks and Time management. Ability to work independently and meet deadlines. Any other duties assigned. Working hours Nominally up to 20/40 hours per week. It is expected that the Homecare Service co-ordinator will be flexible to ensure proper running of the Home Care Service. To be available for participating in on-call or out-of-hours duties on a rota. Confidentiality & Data Protection The Care Co-ordinator must maintain the confidentiality of information about Service Users, staff, and any other personal information and always meet the requirements of the Data Protection Act (1998). The Care Co-ordinator must always comply with all Alpine Healthcare Information and Data Protection policies. General Responsibilities Answering calls in a friendly, professional, and knowledgeable manner Coordinating Roster for Homecare support workers on a daily basis using a software. Maintaining professional relationships with Service Users and with the staff. Organise & be involved in the Induction of staff with service users. Daily follow-up of inquiries and managing and sharing the Service User inquiry logs. Processing new HSE/private referrals and carrying out any other administrative tasks relating to this. Record complaints and be empathetic towards the Service Users/families while logging the complaint. Share the complaints with the Sr. Management and with the Service Manager in a timely manner. Supporting consultants, maintaining the operations of the organisation at the agreed standard, and complying with policies and regulations. To Carry out marketing of the organisation and selling its services at the agreed prices. Managing emergencies effectively. Management of the organisation Develop and maintain effective working relationships with the staff and with the Sr. Management. Participate in the development of the organisations policies. Participate in the evaluation of the home care against organisational goals, business, and quality objectives. Be involved in the design implementation and maintenance of the companys quality assurance program. Human Resources Create a work atmosphere that promotes a high quality of work life. Create and maintain a culture of performance and excellence. Professional long-term care leadership A professional, friendly, innovative, and approachable demeanour. Encourage health promotion within care strategies. Engage in local meetings relevant to the service. Carry out audits as per Alpine Healthcare policy. Location On-site Availability Flexible across 7 days. Salary €27,000-€30,000 per annum DOE pro rata at 40 hours.