Blanchardstown - Client Care Coordinator

4 weeks ago

Dublin, Dublin City, Ireland hello AG Full time

Blanchardstown - Client Care Coordinator

Address: Blanchardstown, Dublin, Ireland

Compensation: $30,000.00 - $35,000.00/hour

Job Description

Platinum Homecare is the fastest growing homecare company in Ireland, with 10 Regional offices Nationwide.

Our Mission is simply to create a more efficient method of providing care to those who need it most.

We require an experienced Client Care Coordinator in Blanchardstown Co Dublin.

Job Summary

Your responsibilities as a Client Care Coordinator will include but are not limited to:

  1. Coordinating care assistants' schedules on a daily basis.
  2. Addressing any operational issues arising in relation to customer care calls.
  3. Ensuring all clients have a permanent care team assigned to them.
  4. Dealing with any scheduling queries and responding accordingly.
  5. Providing emergency cover assigned until 10am the next working day.
  6. Ensuring clients are informed of all time changes.
  7. Ensuring all schedules are assigned 2 weeks in advance.
  8. Ensuring weekly allocated hours are correct.
  9. Liasing with Care Manager on start dates for new carers.
  10. Completing reports on the shared drive by 12pm on the last working day.
  11. Ensuring all shifts are covered 2 weeks in advance.
  12. Conducting weekly reporting.

Qualifications & Experience Required

  1. 1 year Office Administration experience.
  2. One Touch experience is an advantage.
  3. Healthcare experience is an advantage.
  4. Strong organisational skills.
  5. Ability to work independently.
  6. Career development opportunities that a start-up can offer, if you wish to grow and develop with Platinum Home Care.
  7. Training / Continued Personal Development (CPD) provided.
  8. Competitive salary based on experience.
  9. Social events.
  10. Supportive work environment.
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