Care Coordinator

3 weeks ago

Dublin, Dublin City, Ireland Alpine Healthcare Full time
Overview

Alpine Healthcare - Care Co-Ordinator - Full Time / Part Time and Weekend Cover available

Job title: Care Co-Ordinator

Reports to: Service Manager

Line Manager: Service Manager

Summary of post: Responsible for the day-to-day running of the Service User/Staff Schedules and other tasks as assigned.

Position Statement: Care Coordinator to manage Schedules for all the Service Users. The Care Co-ordinator should be able to work unsupervised to meet deadlines, work under pressure and coordinate well with Support workers, Service Users, Care Co-ordinator Team Lead, Home care Service Manager, and Team Leader. This is a fast-paced, critical role within the home care service.

Eligibility: Knowledge of Microsoft Office (MS Outlook, MS Excel, MS Word). Previous experience in a client care role and/or similar background. Preferable to have current or prior experience of working as a Scheduler/Service Coordinator in a Home Care or healthcare setting. An open approach to problem solving and willingness to think outside the box is encouraged. Willing to take part in various projects.

Location: On-site

Availability: Flexible across 7 days. On-call or out-of-hours duties on a rota may be required.

Salary: €27,000-€30,000 per annum DOE pro rata at 40 hours.

Responsibilities
  • Answering calls in a friendly, professional, and knowledgeable manner.
  • Coordinating roster for Homecare support workers daily using software.
  • Maintaining professional relationships with Service Users and staff.
  • Organising and participating in staff inductions with service users.
  • Daily follow-up of inquiries and managing/sharing the Service User inquiry logs.
  • Processing new HSE/private referrals and carrying out related administrative tasks.
  • Recording complaints empathetically and logging them; sharing with Sr. Management and the Service Manager in a timely manner.
  • Supporting consultants and maintaining operations to the agreed standard, complying with policies and regulations.
  • Marketing the organisation and selling its services at agreed prices.
  • Managing emergencies effectively.
Qualifications & Skills
  • Excellent communication, planning, and organisational/multi-tasking skills.
  • Negotiating skills and empathy towards Service users and staff.
  • Ability to cope with pressure, be efficient, and energetic; adapt to change in a busy environment.
  • Understanding and commitment to empowering service users.
  • Able to self-manage and ask for help when needed; commitment to a high professional standard.
  • Experience in a similar role; ability to influence others and develop professional relationships with Service Users, families, co-workers, and Management.
  • Enjoy working in a small, diverse, team-oriented environment; prioritisation and time management.
  • Ability to work independently and meet deadlines; willingness to undertake other duties as assigned.
Benefits
  • Parking
  • Support for Further Education
  • Company events
  • Fortnightly pay
  • Long service awards
  • Continuous support for staff
  • Free Garda Vetting
  • Employee referral scheme
  • Free comprehensive induction and training programme
  • Career development opportunities
  • Leadership development programme
Team & Roles
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other

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