Care Coordinator

Overview

Join to apply for the Care Coordinator role at Alpine Healthcare.

Alpine Healthcare - Care Co-Ordinator - Full Time / Part Time and Weekend Cover available

Location: On-site

Availability: Flexible across 7 days

Salary: €27,000-€30,000 per annum DOE pro rata at 40 hours

Seniority level: Entry level

Employment type: Full-time

Job function: Other; Industries: Hospitals

Responsibilities

• Responsible for the day-to-day running of the Service User/Staff Schedules and other tasks as assigned.
• Manage Schedules for all the Service Users.
• Work unsupervised to meet deadlines, work under pressure and coordinate with Support workers, Service Users, Care Coordinator Team Lead, Home care Service Manager, Team Leader.
• Maintain high standards in a fast-paced home care service environment.
• General responsibilities include answering calls in a friendly, professional manner and coordinating rosters for homecare support workers using software.
• Organise and be involved in staff induction with service users; follow up inquiries and manage service user inquiry logs.
• Processing new referrals (HSE/private) and related administrative tasks; record and manage complaints empathetically and escalate to senior management as required.
• Support consultants and maintain operations to agreed standards; participate in marketing and selling services at agreed prices; manage emergencies effectively.
• Participate in policy development, quality assurance programs, and evaluation of home care against organisational goals.

Qualifications

• Knowledge of Microsoft Office (Outlook, Excel, Word).
• Previous experience in a client care role or similar background.
• Preferable experience as Scheduler/Service Coordinator in Home Care or healthcare.
• An open approach to problem solving and willingness to think outside the box.
• Willing to take part in various projects.
• Must be able to work co-operatively within a small, diverse, team-oriented environment.

Benefits

• Parking
• Support for Further Education
• Company events
• Fortnightly Pay
• Long Service Awards
• Continuous Support for Staff
• Free Garda Vetting
• Employee Referral Scheme
• Free comprehensive induction and training programme
• Career Development Opportunities
• Leadership Development Programme

Skills/Attributes

• Excellent communication skills
• Planning, organisational and multi-tasking skills
• Negotiating skills and empathy towards service users and staff
• Ability to cope with pressure, be efficient and energetic
• Ability to cope with change and busy environments
• Understanding and commitment to empowering service users
• Able to self-manage and ask for help when needed
• Commitment to a high professional standard
• Experience in a similar role; ability to influence others and develop professional relationships
• Enjoy working in a small diverse business and team-oriented environment
• Ability to prioritise tasks and time management
• Ability to work independently and meet deadlines
• Any other duties assigned

Working hours

Nominally up to 20/40 hours per week. The Homecare Service co-ordinator will be flexible to ensure proper running of the Home Care Service. Availability for on-call or out-of-hours duties on a rota.

Confidentiality & Data Protection

The Care Co-ordinator must maintain the confidentiality of information about Service Users, staff, and any other personal information and always meet the requirements of the Data Protection Act (1998). The Co-ordinator must comply with Alpine Healthcare Information and Data Protection policies.

General Responsibilities

• Answering calls in a friendly, professional, and knowledgeable manner
• Coordinating roster for Homecare support workers daily using software
• Maintaining professional relationships with Service Users and staff
• Organise & be involved in staff induction with service users
• Daily follow-up of inquiries and managing service user inquiry logs
• Processing new referrals and carrying out administrative tasks
• Record and manage complaints empathetically and escalate as needed
• Share complaints with Senior Management and Service Manager in a timely manner
• Support consultants and maintain operations to policy; participate in marketing of services
• Manage emergencies effectively

Location

On-site

Availability

Flexible across 7 days

Salary

€27,000-€30,000 per annum DOE pro rata at 40 hours

Note: This description reflects the responsibilities and requirements as provided. It does not introduce new information beyond the original content.

#J-18808-Ljbffr

---