User Journey Optimizer

3 days ago


Dublin, Dublin City, Ireland Stripe Full time

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet.

User Experience Assurance Role

The User Experience Assurance team is responsible for evaluating and improving user experiences across all of Stripe's products. This involves testing and evaluating product and user journeys, identifying areas for improvement, and partnering with teams across Stripe to implement enhancements. As a member of this team, you will develop a deep understanding of Stripe's products, users, and business, enabling you to make high-impact recommendations for improving product quality.

Key Responsibilities

  • User Journey Evaluation: Identify gaps and improvement areas within specific user journeys and across Stripe's product suite.
  • Collaboration with Product Teams: Work closely with product teams to investigate, debug, and triage difficult problems and independently work towards results.
  • Improving Product Quality: Contribute significantly to improving product quality and ultimately enable exceptional product experiences.

Required Skills and Qualifications

  • Technical Generalist: Strong technical generalist with a coding background.
  • API Integration: Has experience integrating Stripe or other RESTful APIs.
  • Communication Skills: Strong written and verbal communication skills with a talent for precise articulations of user and customer problems.
  • Craft and Visual Design Skills: Strong craft and visual design skills, identifying how user experiences can be improved.

Additional Requirements

  • Autonomy: Self-starter with the ability to assess, troubleshoot, and work autonomously to decompose and solve complex problems.
  • Investigation and Debugging: Ability to investigate, debug, and triage difficult problems and independently work towards results.


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