Medical Technologies Relationship Manager

2 weeks ago


Athlone, County Westmeath, Ireland beBeeCustomerService Full time €35,000 - €55,000
Job Description">

As a global provider of medical technologies, we aim to improve the health and quality of people's lives. Our organization is driven by our purpose to empower the future of healthcare.

Our ideal candidate will be responsible for managing all orders and queries from customers in the Benelux region. They will help build and maintain strong long-term relationships with our team and customers to maximize sales growth with the assistance of all appropriate resources within our organization.

  • Process all orders received via telephone, email, etc., accurately and promptly upon receipt.
  • Handle and resolve customer queries, including order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc., satisfactorily.
  • Deal with customer complaints upon receipt and resolve them to the satisfaction of the customer.
  • Escalate all product complaints to the appropriate department.
  • Maintain regular contact with the warehouse and purchasing department to coordinate deliveries, returns, etc.
  • Act as principal contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.
  • Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers.
  • Process daily invoicing.
  • Process billing corrections on time and in accordance with company policy.
  • Process returns from the customer on time and in accordance with company policy.
  • Perform general administration work.
  • Adhere to the Quality Management system.
  • Participate in special projects as required.


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