Achieve Customer Success Through Strategic Leadership

3 days ago

Dublin, Dublin City, Ireland beBeeCustomerSuccess Full time €75,000 - €105,000
Customer Success Manager Job Summary

We are seeking a Customer Success Manager to lead our team in driving customer success, growth, and adoption within the EMEA region. This role involves managing a team who serve as the trusted point of contact for customers, helping them achieve their business goals while ensuring they get the most out of our products and services.

Main Responsibilities
  • Lead your team to onboard new customers and improve technical health and adoption for a portfolio of customers.
  • Hire, coach, and mentor team members to help them grow their skills and careers.
  • Execute the regional strategy, delivering value for all customers on their journey.
  • Develop new initiatives in the Success Centres as part of the overall Customer Excellence Group strategy.
Key Qualifications
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • Demonstrated success leading and growing a team of individual contributors.
  • Excellent verbal and written communication skills, including the ability to chair meetings and host webinars.
  • Ideal candidates will have 2+ years in a leadership role at a high-performing consulting/software company or equivalent, focused on technology-enabled transformations.
  • A Business, Technology, Computer Science, or AI-related degree is preferred.
  • A passion for SaaS, with an understanding of enterprise solution selling and customer engagement in a technical environment, and navigating complex organizational structures.
  • Strong emotional intelligence, organizational skills, with a demonstrated ability to prioritize and manage competing tasks.
  • Program management experience, passion for customer success, and improving productivity through innovative technology solutions.
About Our Culture

We approach our distributed world of work with flexibility and trust. We offer a range of flexible working options to suit different needs and preferences.

Equal Opportunities Employer

We are committed to creating an inclusive and accessible workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, or any other category protected by law.

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