Service Delivery Expert

1 week ago


Dublin, Dublin City, Ireland TN Ireland Full time
About the Company

At Frasers, we are committed to delivering exceptional customer service and building strong relationships with our customers. Our team is dedicated to helping our customers find the perfect product, and we take pride in our ability to provide expert advice and guidance.

We are seeking a Help Desk Operations Coordinator to join our team in TN Ireland. This is an exciting opportunity to work in a dynamic and supportive environment, where you will have the chance to develop your skills and expertise in IT support.

As a Help Desk Operations Coordinator, you will be responsible for coordinating the day-to-day activities of the help desk team. Your key responsibilities will include:

  • Managing IT support queries from multiple locations.
  • Ensuring seamless IT support across the business.
  • Delivering comprehensive IT assistance via phone and ticketing systems.
  • Assisting with overflow from first-line calls.
  • Maintaining accurate records of all queries and issues.
Requirements

To be successful in this role, you will need:

  • 1–2 years of experience in a Service Desk role.
  • Strong team player with excellent communication skills to support and advise colleagues effectively.
  • Friendly and approachable, with a passion for learning and professional development.
  • Logical thinker with a problem-solving mindset and the ability to remain calm under pressure.
  • Basic knowledge of SQL.
  • Understanding of IT fundamentals, including Active Directory, Group Policy, DNS, and DHCP.
  • Experience with Microsoft Office applications.
  • Familiarity with Cisco networking systems.
  • Hands-on experience with Windows desktop and server operating systems.
  • Knowledge of virtualization technologies such as Hyper-V and Citrix environments.
Employee Benefits

We offer a range of benefits to support your well-being and career development, including:

  • A wellbeing programme that includes training, nutrition, and lifestyle advice.
  • Access to free gym classes and discounted memberships to our clubs.
  • A 24-hour wellbeing helpline and wellness hub.
  • Counselling and financial/legal support.


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