Global Customer Experience Engineer

2 weeks ago

Dublin, Dublin City, Ireland beBeeEXPERIENCE Full time €65,000 - €85,000
Job Description
As a Global Customer Experience Engineer, you will be responsible for delivering exceptional customer experiences across various channels and technologies. Your primary goal will be to ensure that customers receive timely and effective support, resulting in increased satisfaction and loyalty.
Required Skills and Qualifications
To succeed in this role, you will need to possess:
  • 1-2 years of technical support experience
  • Understanding of REST API, SDKs & Webhooks
  • Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Asana, etc.)
  • Strong customer focus (excels at + enjoys helping customers)
  • Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable)
  • Strong problem-solving skills (ability to think critically and learn on-the-fly)
  • Ability to troubleshoot and utilize resources to answer questions on baseline topics
  • Ability to take on + action feedback
  • Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency
  • Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas
  • Completion of technical coding bootcamps, programs, courses, etc.
  • Previous experience working in a troubleshooting environment

Benefits
We offer a comprehensive benefits package, including:
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we also offer Windows for certain roles when needed

Others
We believe in fostering a culture of diversity and inclusion, where everyone feels valued and supported. Our values include:
  • Radical openness and acceptance
  • EQUAL EMPLOYMENT OPPORTUNITY

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