Chief Customer Experience Officer

2 weeks ago

Dublin, Dublin City, Ireland beBeeEnterprise Full time €90,000 - €120,000
Enterprise Customer Success Manager

This role involves proactively driving new product attachment and effective strong relationships across our largest and most strategic customers.

  • Partner with Enterprise Account Executives and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers.
  • Proactively build relationships with customers to achieve loyalty and advocacy within their organization.
  • Collaborate cross-functionally with internal teams (sales, support, enablement, product, finance, and legal).
  • Own and project manage the on-boarding process for new customers.
  • Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals.
  • Monitor and analyze usage trends to uncover renewal risks and identify opportunities for contract growth/optimization.
Requirements:
  • Customer-centric with 3+ years of experience in Customer Success or Account Management roles.
  • Able to manage a wide portfolio of accounts rolling up to large Enterprise corporate accounts.
  • Knowledgeable in working with Fortune 1000 companies and global brands across all industries.
  • A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering, and DevOps professionals.
  • Experienced in the B2B tech space or with SaaS companies.
  • Able to travel for customer onsite visits and events as required.
  • Fluent in written and spoken English and German.

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