Customer Success Business Manager

3 days ago


Dublin, Dublin City, Ireland VRAI Full time
About the Role

At VRAI, we are seeking a seasoned Customer Success Business Manager to join our dynamic team. This is a fantastic opportunity for an experienced professional to take ownership of customer relationships, driving growth and satisfaction across our client base.

The ideal candidate will have a proven track record in customer success, with excellent communication and interpersonal skills. You will be responsible for building strong relationships with key stakeholders, ensuring they derive maximum value from our products and services.

This role requires a proactive and dedicated individual who can manage multiple priorities, work independently, and think strategically. If you have a passion for delivering exceptional customer experiences and driving business growth, we want to hear from you.

Key Responsibilities
  • Develop and maintain strong relationships with key stakeholders, acting as their primary point of contact.
  • Onboard new customers, ensuring a smooth transition and effective use of our products and services.
  • Maximise customer value by providing timely support, addressing inquiries, and resolving issues.
  • Conduct training sessions and workshops to educate customers on product features and best practices.
  • Track customer engagement and satisfaction metrics, using data to identify areas for improvement.
  • Collaborate with sales teams to identify opportunities for upselling and ensure successful contract renewals.


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