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IT ServiceNow Platform Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeExpert Full time €90,000 - €111,000
ServiceNow ITSM Specialist Position

We are seeking a skilled ServiceNow ITSM Specialist to join our team. As a key member of our IT organization, you will be responsible for building and maintaining the ServiceNow platform post-implementation.

The ideal candidate will have prior experience with ServiceNow implementation and platform updates, as well as a strong understanding of ServiceNow capabilities, modules, and functionalities. They should also have a solid background in IT Service Management (ITSM) and experience with the ServiceNow platform.

Key Responsibilities:
  • Understand Business Needs: Analyze and define priorities within both business and technical contexts.
  • Create Detailed Specifications: Develop and maintain comprehensive documentation for all configured processes.
  • Lead Training and Support: Deliver end-user training and provide robust support and guidance to end-users during implementation and post-implementation phases.
  • Communicate Effectively: Regularly update stakeholders on request statuses and timelines.
  • Collaborate with Project Teams: Design process solutions, develop project schedules, reports, and documentation.
  • Ensure Task Responsibility: Take full responsibility for assigned tasks and ensure adherence to functional standardization.
  • Analyze and Document Business Processes: Enhance operational maturity by analyzing and documenting business processes and functional requirements.
  • Oversee Platform Upgrades: Manage platform upgrade efforts, including rigorous testing.
  • Train Other Team Members: Share knowledge and skills with other IT Service Delivery team members.
  • Implement Continuous Improvement: Define and implement a continuous improvement lifecycle to ensure processes and record producers are regularly reviewed and optimized.

Additional Requirements: Participate in training sessions and certifications to enhance ServiceNow expertise and stay updated on platform advancements.